Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Magnus33]

That how i know in the first place😁

Its a ongoing issue with profiles not sticking and speeds gradually falling to the lowest profile.

Something wrong and they don't seem quite know how to permanently fix it as the present fixes only last a week or two before failing.

[jzrl]

I think there was an outage in downtown Toronto on the midnight of Aug 28/29, and afterwards my 1.5 Gbps internet was throttled to 20 Mbps. Is this happening for anybody else?

Thanks

[Vanadiel]

Try recycling power to your modem, to see if that resolves the issue.

If not, you might have the wrong profile configuration, in which case a Bell representative will pickup this thread and help you with the issue.

[jzrl]

Yea, that fixed it, thanks!

[_m_]

Hi @BellPatricia @BellNick,
I'm experiencing an ongoing issue with my internet service and hoping to get some help. Here are some details:

I have Bell's 3Gbps up and down fiber service
For several weeks now, my download speeds have been limited at around 1700Mbps (1.7Gbps)
Upload speeds are still fine, hovering around 3Gbps
I'm using the Giga Hub modem

Here's a screenshot showing my recent speed tests from the modem's interface. I've restarted the modem several times between tests.


This seems similar to issues other users have reported, where a profile or configuration problem on Bell's end limits download speeds.

@BellPatricia @BellNick - Could you please check my account for any profile or configuration issues that might be causing this speed limitation?

I'd really appreciate any help in getting this resolved and restoring my full 3Gbps download speed.
Thanks in advance for your assistance!

[Vanadiel]

Try recycling power to the modem rather than restarting it.

It sometimes needs a good clearing to get it going again.

[_m_]

@Vanadiel Thanks for the assist, but I did perform both warm and cold reboots, including shutting it off, waiting for some time and turning back on again. Still the same behavior.

[xenago]

I noticed my download speed has been slow and finally got fed up and used the modem's internal test, sure enough:

Same issue on second router on a second pppoe connection over the same pipe.

Can someone check my account? @BellPatricia @BellNick

[agile5]

Have been noticing speed issues the last several days that a modem reboot did not resolve.  Monitoring the outbound on my router, I observed my PPPOE interface hard locked around ~66mbps (expected speeds 1000Mbps/750Mbps)

From the WebUI on the Bell HomeHub, I can confirm I'm seeing similar speed caps as per below:

Tagging @BellPatricia @BellNick in the hopes of getting this account checked as 64mbps down makes WFH very difficult these days.

[BellPatricia]

Hey @_m_ @xenago & @agile5,

Welcome to the Bell Community 🙂

We can certainly take a closer look, and I will reach out to each of you via private message soon. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Reacher]

Hi @BellPatricia  & @BellNick, hope you're both doing well. 

Need your help once again please to fix download speed to 3Gb.

Thanks!

 

[BellNick]

Hey @Reacher 
I've sent you a private message.

[Reacher]

Thanks @BellNick, I replied to your PM. 

[believeme]

I upgraded to 3.0gb plan recently from 1.5gb, but I found the download speed is only 1.73gb in Giga hub while upload speed is  3.2gb.  Is there anything to do to fix the speed issue?

[BellPatricia]

Hey there @believeme

Welcome to the Bell Community 🙂

We would like to take a look at this for you, and have sent you a quick PM. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia