Email address on Safe Sender list still added to Junk Inbox

[wallydug]

Email from a business I deal with frequently was recently stored in the junk folder when before it was always in my inbox.  So I added the email address to the safe senders list but the most recent email was still added to the junk folder.

[dks]

As you can see from any forum page bottom, the forum is powered by Khoros software. Bell is not the developer and so may not have the level of control for problem resolution a proprietary owner might have. I had the same issue as you and also flagged it. It appears to be resolved now. 

[zimmcull]

Just to clarify, Bell Forum e-mails (forum@bell.ca) are going to Junk every time even though I mark them as not junk every time. I don't understand how Bell Mail doesn't understand that bell.ca is a legit domain or why it isn't learning from what I mark as not junk.

[persuasional]

Now they bounce outright when I try to respond via email. They didn't before.
Maybe they only want us to use the forum directly after 2FA.

Reporting-MTA: dns; cmx-torrgo001.bell.net
Received-from-MTA: dns; [xx.168.2.120] (xxxxxx7.4.166)
Arrival-Date: Mon, 14 Jul 2025 12:17:04 -0400

Final-Recipient: rfc822; forum@bell.ca
Action: Failed
Status: 5.1.1 (bad destination mailbox address)
Remote-MTA: dns; mx-wyn.bell.ca
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.

[wallydug]

ditto

[dks]

Thank you for your information. In my experience, you can not reply to posts to the Bell Community Forum by e-mail. The notices you receive are simply that a post you have made or a forum you are following has a new post. They are an invitation to log in. This is not unusual in many online forums. I have had the same bounce message when I responded by e-mail. It does help control malicious spam, as 2FA does. 

[dks]

Just to clarify, email notifications from this forum are still going to your Junk folder in the Bell web mail client? That particular issue has been resolved for many as of 9:00 AM on Friday, July 11. If it is not in your specific situation, that is helpful to know.  

[persuasional]

My bad. It appears that I never responded via email prior to this attempt. I guess I'm used to doing it elsewhere for support requests.
The forum email that we get should perhaps use a more obvious notice or have a return email such as no-reply@bell

[zimmcull]

Nothing has changed for me. Yesterday, I noticed that the usual e-mail from Bell saying that my bill was available was in my Junk folder, even though the address is in my Safe Senders list. I marked it as not junk and it was moved to Inbox. Today, it's back in Junk. Also Yesterday, I received the usual e-mail saying that my payment was received. It went to Inbox initially but, today, it's in Junk. In addition, e-mails from Bell Forum continue to go to Junk. I don't understand why this is so difficult to fix.

[WelshTerrier]

Good Day.

Thank you for your comments & feedback.

How are you accessing your Bell emails? Are you accessing your email messages using a web browser, email client or a mail application? Are you using more than one method for message retrieval? Computer, mobile device, tablet, software client program, browser, mail application, etc.

If so, then you should verify & alter the email client / app mail settings for blocked senders & related options within the devices & program that you are using & adjust accordingly.

I have included the following browser webmail settings. Please have a look at them.

Could you please log in to your Bell email account using a web browser and verify the following information.

1. Please login to your webmail account with your web browser. Go to > Settings.
2. Select > Mail.
3. Scroll down and Select > Blocked senders. Verify that the domain bell.ca is not on your list. If so, please remove this from your blocked senders list.
4. Go back to Mail setting & Select > Safe senders.
5. Remove (ebill@bell.ca) from your list.
6. Add the following domain to your Safe senders list: bell.ca
7. Go back to Mail settings & Select > Security. Select > Spam & Virus options that best meet your needs & save your change.

Take care.

[zimmcull]

I'm viewing my e-mails on my computer and accessing the settings that way. I've verified that there is nothing with the domain bell.ca on my Blocked Senders list and I've added the domain to the Safe Senders list, in addition to the various e-mail addresses that I had already added.

[WelshTerrier]

Good Day.

Thank you for replying. Beyond what I have suggested for you to do, there is little more in terms of assistance that I can offer up to you.

If you have followed my earlier suggestions, then your mail issue should be resolved.

Let us know once you have had a chance to confirm this.

Take care.