I had a new Giga Hub installed on Dec 21, along with a service upgrade to 3GB Fibe. I already had Fibe at 1 GB and was using a Home Hub 300, with 4 Ethernet connections set-up (and working) in addition to WiFi. When the technician installed the new Giga Hub, he did not re-connect (or apparently test) the Ethernet cables and apparently said he was in a hurry (I get it, but he also left NO notes, manual, etc. and not connecting the Ethernet is bizarre given that the 4 cables were all sitting right beside the modem. However, my son was here (he was managing an IT service ctr until a serious illness and can handle this), so he noticed this and connected the cables. Neither of us changed any settings in the GH then or since. And ethernet has been up and down since, now completely down (so no connections on most devices for work, streaming, security etc.)
Two of those Enet cables go directly to end point devices, including my home alarm system and a Ubiquiti AC. One of the cables goes to a D-Link GigE switch, and the last one goes to an active NAS. Things worked for a few hours and then stopped later in the day.
When that happened, I rebooted the modem and affected devices and checked all cables. Problem solved. Then it was back the next day and I again checked all things, rebooted devices, etc. It went down again today and this time I replaced a couple of cables (to see if that made any difference) and tried again to reboot the DLink, the end points (e.g., Apple TV) and the modem. No joy. I have zero working Ethernet connections now, which means a number of important items (like my NAS which I need for work and other backups) are all offline. WiFi connections are working but the speed is up and down since the GH was installed. Throughout my Internet connection speed (acording to the GH) is stable at around 3GB down.
In all, I have tried running diagnostics on various end point devices, and rebooting them. I have re-seated or replaced all cables. I am not using the 10GB port at all. What I can see is 1 green status light (on the modem ethernet ports) and 3 flashing yellow lights. None of those connections are live. I have tried 2 way pings, etc. No connections.
As well, all Ethernet connections are shown as greyed out in the GH console. I suspect a possible DHCP issue, or some other relatively simple fix...or that the box is defective as this problem is intermittent and now persistent.
But can someone please suggest fixes or some way to reach technical personnel at Bell? I am under the weather and had hoped to just chill with movies, and do not want to spend 3+ hours (in my experience) on the phone, if instead I can reach someone knowledgeable. I know it is the Holidays still, but any help/suggestions/guidance would be very much appreciated. Thanks in advance. M
