Fibe internet, experiencing spotty disconnects.

[user2233]

Got bell Fibe 3.0 Gbps down/upload installed last week and when the service works, it's excellent.
What I've been experiencing is random disconnects, and this happens during important work meetings which is very frustrating. 

Another example, I'll be browsing Amazon, and on loading one page, it keeps loading until the internet disconnects, and then it goes back up again. This happens way too frequently.

Ran the virtual diagnostic tool and the results were fine. No issues. 
Do I need a bell technician to come? If they did, I'm not sure how they would troubleshoot this as the disconnects are quite random but they do happen from time to time. 

Wondering if anyone's experienced a similar issue. 

[JohnF1]

Thanks very much, @Vanadiel 

It's funny (not) that the first thing I did when I started with Bell 7 or 8 years ago was to split the SSID into 2.4 and 5.  Then I got the Bell app for my phone that told me it would override that and give me a "whole home" system that would work more effectively, so I did it!  

I will wait until I have the house to myself some day and split the SSID back into 2.4 and 5.  Although I am pretty comfortable with most computer stuff, I am less so with networks.  I definitely have no experience with an IOT install app and may not try that, as it may be a bridge too far!

Thanks again for your excellent advice!

[Vanadiel]

Hope you get it figured out. With 30 devices that can be a bit of work to configure them again.

Hopefully a bunch of them just reconnect after you split the SSID's up, so that would save you some work.

[dks]

Just to clarify, the Bell app thinks you have Bell pods(you don’t, do you?) that does require Whole Home internet. You can ignore the app warning and split the SSID’s if you don’t have pods. 

[JohnF1]

Thanks @dks for the double-check.

No, we don't have any Bell pods.  Although the house is fairly large (2800 sq ft), the modem is on the main floor and we have always had decent coverage throughout the house and even the back yard, probably because the rear of the house doesn't have brick veneer.

[dks]

Thank you. In certain situations, the Giga Hub does well. 

[RoadhogTime13]

Having issues with my wifi running along smoothly and for brief periods of 7 seconds to 20 seconds, it gets weak and laggy or cuts out almost entirely before coming back. Reboots seem to clear it up but eventually it gets intermittent again until i reset. I presume the poor weather we've been having is playing some part of that since this started around last night around 8 pm. But im reporting it yet again because i don't think the issue is coming from me. It shouldn't be

[dks]

Thank you for your report. Can you be more specific regarding your internet service? Is this on fibre, wireless home internet or DSL? What modem do you have? Have you run the Virtual Repair Tool? Are there any results? Let's continue the conversation. 

[RoadhogTime13]

It's fibre. Giga Hub. Virtual repair doesn't work, constantly glitching out and sometimes just not letting me run it at all. Update: Just today, i woke up to more intermittently cutting out connection stability, especially on my playstation and Phone. This time i had to initiate a reboot twice to fix it. I can only attribute it to a couple possibilities: The poor weather we've been having in my region lately since it started just after it started two days ago or the work going on outside my building causing interference or some kind of glitch that requires a reset

[BellNick]

Hi there @RoadhogTime13  
Are you receiving any specific error code / message you can share when running the Virtual Repair Tool?
Are you using any third party equipment such as a router and if so, have you tried removing it from your setup to see if the issue persists?
Can you share a screenshot of a speed test through the modem and can you also share what internet plan you're on?
When the service cuts out, is there any error message / code that appears on the screen of the modem?
Are you losing Wi-Fi, ethernet or both connections?
How often do the drops occur or is it sporadic (if possible, please note down and share days and times when the connection drops)?
Does the connection ever come back up on it's own or does it require a reboot with your intervention?
Looking forward to hearing back.

[RoadhogTime13]

Everyone mistakenly thinks when i say that it's cutting out intermittently, that im getting errors on my modem or something. I don't know how else to describe it. All it is is that my smooth connection was cutting out, as in, for a few brief moments, a few tenths of a second long to 10 or more seconds, the connection drops. It's literally just a connection quality issue. There's no errors or anything. Sometimes, my devices will momentarily disconnect from the wifi altogether. My playstation which is hooked directly to my pod with a LAN cable was experiencing the drops at the exact same time as everything else. There was no known issues today so i don't know if the issue passed or not. I need a way to describe when my wifi goes inconsistently laggy (Going from smooth operation to laggy and cutting out but no errors)

My plan is Fibe 1.5 GB. 

As for the virtual repair tool, it has always been weird, often going to a random error screen that i don't remember and after last using it a few months ago, it just been stuck on "Test complete" and clicking on it does nothing. 

[Vanadiel]

Sometimes the home hub does not like devices on mixed bands with the same SSID like 2.4 Ghz and 5 Ghz devices.

If you do not have Bell WiFi pods, splitting up the network bands permanently might help.

split up bands and leave them split up.

[RoadhogTime13]

....I have pods as mentioned. I've never had issues with my Giga Hub managing multiple bands. The odd drop in connection quality has only been recent and not a constant issue

[Vanadiel]

The pods "optimize" themselves. Some have mentioned it sometimes does not do a good job at that.

You can check signal strength to ensure you get a strong WiFi signal. 

[RoadhogTime13]

There's no signal strength issue. None of the common issues you think it might be are the issue here. I know. This happens every few months or so and lasts a week or two. It's purely an issue somewhere in the Bell system. Sometimes they see it and sometimes they don't but it's the same exact issue every single time. I've reported it repeatedly but it's hard to get the problem out there when they try to pass it off as just a common issue that only an idiot wouldn't figure out. Just last night, the power cut out very briefly around 5 am. I wake up today and the connection quality is the worst its been so far. One reboot still hasn't fixed it. There's gotta be correlation going on here. Clearly, this issue is beyond my residence. There's no error codes, the wifi isn't dropping due to a signal strength issue. The issue is coming from Bell themselves and may or may not be weather related

[BellNick]

Hi there @RoadhogTime13  
We'd like to investigate into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message