Giga hub 10gb port not working

[Sum]

Just got a replacement giga hub day or two ago. The previous hub kept rebooting and disconnecting on its own so they sent me a replacement. At the same time I got a new Linksys atlas max 6e to replace my previous Linksys velop axe5400 that has wifi6 only. 

It's been two months since I got rid of my previous wifi 6 velop since I went out of the country. As I was setting up my new max6e router.. I tried to plug it into the 10gb port on my giga hub but I get no response from that port. Regardless if the router is on dhcp or ppoe. The lights on that port don't even light up unlike if I plug the router into the yellow 1gb port. I looked at the logs on the hub and it shows that I tried sending data on that 10gb port but it got rejected.

Pretty sure previously with my old router I was using the 10gb port even though it was limited at 1gb on the wan port. 

I have Fibe 3gb service and was hoping to fully utilize the service as much as possible..anyone know how to enable the 10gb port at the back? Tried to call bell tech and wasn't helpful as the tech didn't even though there was a 10gb port at the back let alone how to use it. 

[BellPatricia · Accepted solution]

Hi there @Sum,
Thank you for your post, and welcome to the Bell Community 🙂
Very interesting, as the 10GB port is known to work with many third party devices. 
Are you able to test further by plugging your computer directly into the 10GB port on the modem via Ethernet, and then check to see if that works?
We're looking forward to your reply.
- Patricia
 

[Sum]

Correct. I've tried with both laptop's i have. Both do not light up on the port nor do i get a connection. This is the 2nd Giga modem this week and still won't work. 

[snowblower · Accepted solution]

Check the GigaHub's "Advanced tools and settings" -> "Ethernet". It will show you how the port is configured. It should be configured to "Auto" or to the exact speed that you want. Maybe if you force it to 10G (or whatever) it will help.  Then check "Diagnostics" and it will tell you at least if the 10G port is connected. It doesn't give any details beyond  a check mark indicating that it is connected, unfortunately.

[George5]

I have the same problem. The 5G network card I installed will negotiate with a 1G port but not the 10G port. It is dead. So I plug the 10G port into my 1G network card and it connects fine at 1G speeds. It doesn't make sense. It is not even giving the 5G card an IP address when plugged into the 10 G port, regardless if I leave the port speed at automatic or 5G. Tech support was utterly useless and they would not escalate to anyone above them that was more technical. I haven't cancelled my cable internet yet. May be returning.

[dks]

Thank you for your questions. You don't say what brand of network card you installed, but not all cards are created equal. Have you followed the suggestions in @snowblower 's post? What profile are you on? That can have an impact, as well. 

[Vanadiel]

This is not uncommon. Pending on the chipset used on the gigahub modem, it might only be able to link a 1 or 10 Gbit full/half duplex. Same is true for the network card used, as not all will support linking at 1/2.5/5/10.

I have no idea if the gigahub supports linking at 5 Gbit.

Not all chipsets can link at 1/2.5/5/10 Gbit full/half duplex.

[Dundee]

I just bought a Unifi USG Max with 2.5Gb ports. When i connect it to one of the 1GB ports on the Gigahub, i get 1GB speed as expected.

When i connect it to the 10GB port i still get only 1Gb. So in found in this forum hints to change the speed in the advanced settings of the modem. So i changed the 10Gb port speed from Auto to 10GB and left Duplex to Auto. But then the speed goes down to 100mb...

Any idea?

Router: Unifi USG Max

Cable: https://www.amazon.ca/dp/B017P34WZI

[Vanadiel]

Set it to 2.5 Gbps full duplex in the modem. It should then link at 2.5/2.5 with the USG MAX.

The only issue is I don't know what link speeds the 10Gbps ports on the home hub supports. Some only support 1 and 10, while others support 1/2.5/5/10.

[Dundee]

Thanks Vadaniel.

oops, my bad, i meant i set it to 2.5, not 10.

But it was Auto Duplex and i've set it to Full as you suggested.
I still get 1gb. If the modem was supporting only 1/10, wouldnt it be reflected in the menu? Why allow  me to choose all speeds if only some are supported? Is it because bell has put the same UI on all giga hubs, no matter what they support?

[Vanadiel]

Then it's either a cabling issue, or a chipset compatibility issue. It could also be a bug in the home hub firmware, but I have not heard anything about that.

[Booch]

I have the exact same problem. Upgraded to a 5G network card from a 2.5…5G card won’t work on 10g port on modem. Works on a 1g port though. Same issue. Have you found anything out?

[BellPatricia]

Hey @Booch 

Welcome to the Bell community 🙂

What type of network card are you using? Have you tested further by plugging another computer directly into the 10GB port on the modem via Ethernet to see if that works?

We also recommend that you check out this Helpful reply that @snowblower posted.

Let the community know how everything is going.

@BellPatricia 

[Vanadiel]

What does it link at? Did you try setting both the card and the modem to 5 Gigabit full duplex link speed to force them to only link at that speed?

What does ipconfig show when the card is not linking? What does it show as media state in the listing of network adaptors?

[dks]

There are a couple of issues to note. First, is the network cable Cat 6 or better? Second, not all network cards are created equal. Some of the unknown brands can have issues.