GigaHub Slow Download...

[afeudale]

Recently upgraded from Bell Fibe 150 to Gigabit Fibe

Received and installed the new GigaHub modem/router.

Speeds are consistently 150 Download and 750 Upload, no matter if testing on the modem webpage itself, or if testing via a speedtest website on a connected device.

Any ideas why the DL is so much slower?

[ZaneP]

Hi @afeudale 

Because you recently upgraded your service, call Bell and make sure your account has an accurate speed profile. You need to ensure that the service is correctly provisioned.

1-844-310-7873

Let us know if this was the problem, or if more trouble-shooting is needed,.

Cheers,

@ZaneP 

I don't work for Bell, just a customer

[afeudale · Accepted solution]

Thanks @ZaneP !

You were right - called in and they "reset the HSI profile" and now it's all good.

Thanks again!

[ZaneP]

Hi @afeudale

Glad to hear this is solved. Happy to help.

Enjoy your Gigabit service!

[Midorirats]

i recently received my new bell service at my new address. the installation was rough as 5 different tech had to come to fix some issue they had that stopped me from connecting to bell with my modem. now its working however i have the 1.5gb service  but im only getting 500mbs download and for some reason 3.2 gb upload.

the speed test was done directly on the modem.

is this normal ???

[dks]

It's not normal but it happens. You can begin to resolve it by running the Virtual Repair Tool on the MyBell web page or in the app. This will often resolve such issues. Let us know if that works.