GigaHub Slow Download...

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afeudale
Contributor II

‎12-17-2022 10:39 AM - edited ‎12-17-2022 10:40 AM

Recently upgraded from Bell Fibe 150 to Gigabit Fibe

Received and installed the new GigaHub modem/router.

Speeds are consistently 150 Download and 750 Upload, no matter if testing on the modem webpage itself, or if testing via a speedtest website on a connected device.

Any ideas why the DL is so much slower?

bell gigahub.JPG

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afeudale
Contributor II
In response to ZaneP

‎12-17-2022 04:40 PM

Thanks @ZaneP !

You were right - called in and they "reset the HSI profile" and now it's all good.

Thanks again!

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ZaneP
Community All-Star
Community All-Star

‎12-17-2022 11:56 AM

Hi @afeudale 

Because you recently upgraded your service, call Bell and make sure your account has an accurate speed profile. You need to ensure that the service is correctly provisioned.

1-844-310-7873

Let us know if this was the problem, or if more trouble-shooting is needed,.

Cheers,

@ZaneP 

I don't work for Bell, just a customer

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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afeudale
Contributor II
In response to ZaneP

‎12-17-2022 04:40 PM

Thanks @ZaneP !

You were right - called in and they "reset the HSI profile" and now it's all good.

Thanks again!

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ZaneP
Community All-Star
Community All-Star
In response to afeudale

‎12-17-2022 05:07 PM - edited ‎12-17-2022 05:08 PM

Hi @afeudale

Glad to hear this is solved. Happy to help.

Enjoy your Gigabit service!

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.