Home Hub 2000 - Connection issues

[Camgirl2003]

For the past three weeks, the modem is disconnecting itself and will only restart with a power outage or manual reboot.  Single strength is good.  I called Bell but they won't replace the modem.  Obviously, it a modem issue.  When it does go back on line after a reboot, doesn't last long before the modem goes down again.  Anyone else have this issue.   

[JD]

I was having connection or speed issues and i didnt know if it was the service, the modem, or all the devices i had connected to my modem.  I thought i would upgrade my internet package to see if it would fix my problem.  i went online to upgrade my internet package and to my surprise, i was eligible for a free modem upgrade with the new higher package.  Win-Win!

[BellPatricia]

Hey @Camgirl2003. Welcome to the Community. 🙂

That would be frustrating! Can you take a quick peek at this How To: Internet not working? Try these quick fixes.

You will find some useful information about using our Virtual repair tool, and we recommend that you try it out before and after this happens. If it can't solve the issue the tool will even help you book a technician. 

Let us know how everything works out.

- Patricia

[Camgirl2003]

Hi Patricia,  thank you for your response.   I have tried the virtual repair tool with no success.   The results are reboot your modem manually.   Not ideal to say the least when the modem is located at a secondary residence.  It is frustrating since the issue is the modem but I can't seem to get a replacement sent.  I modem shouldn't require a manual reboot on a weekly basis.  

[BellAntgio]

Hello @Camgirl2003.

Thanks for running the Virtual Repair Tool for us. You have stated the results of the Virtual Repair Tool is "reboot your modem manually", when ran correctly the Virtual Repair Tool will:

• Look for service outages in your area.
• Check the equipment outside your home.
• Reboot all your hardware.
• Optimize the settings for your service.
• If need be it will help you book a technician.

You also have stated that the modem is located at a secondary residence, can you elaborate more on this set up as it will help us in troubleshooting.

[Frustrated_User]

Over time the reliablity of the WiFi has deteriorated.  Almost once a day several devices lose connect to my WiFi Network.  The only solution is to reboot the device which temporarily fixes the problem.  Has anyone seen this and is there a solution?

[Camgirl2003]

Hi there.  When running the virtual tool it indicated the equipment in is running fine.  As for checking for any outages, after the outage came back on line the modem should come back on line...it does jot and requires a reboot.  The wifi modem is located at our cottage.  Since we are not at the cottage daily, manually rebooting the modem is an issue and a tech isn't required.  A new modem is required.  Thanks.  Any help would be appreciated because if the modem will not go back on line after an outage, the service is of no benefit. 

[BellPatricia]

Hey @Camgirl2003. Thanks for sharing this information.

As the modem is not located at your main residence, when you spoke with our technical team and ran the virtual repair tool were you present at the cottage with the modem, or were you completing this remotely?

- Patricia

[Camgirl2003]

Hi Patricia,

I was using the virtual repair tool remotely.   Thanks

[Frustrated_User]

I was asked to run virtual repair tool which did not help.  Problem is still occurring.  Devices keep disconnecting.

[BellPatricia]

Hey @Frustrated_User. 

We get how frustrating it is for your devices to loss connection, and the Community wants to help.

Are you experiencing the loss of connection when you're directly connected to your modem via Ethernet cord? How far away from the modem are the devices that are losing Wi-Fi connection? You stated that you reboot the device which temporarily resolves the problem. Are you rebooting the just the device, or the modem as well? 

- Patricia

[Frustrated_User]

I have lost connectivity both connected by Ethernet as well as connected to WiFi.  Restarting each device does not solve the problem.  The only solution is to restart the Home Hub.  This happens daily, sometimes more often.  Devices that lose connection can be located anywhere in the house, sometimes in the same room as the hub.

[BellPatricia]

Hi @Frustrated_User. Thanks for all of these details.

Do you happen to have Fibe TV service? If so, does the TV service stop working when your internet goes down?

- Patricia

[patr1cks]

I also have a Home2000 at a remote cottage. I can't be there when it needs a manual reboot.

I'm frustrated by this. Paying for service that isn't there. I would like a modem that does not require manual reboot.

[Dandan]

I need to reboot every 2-3 weeks my modem Hub 2000 since is disconnecting from internet. I changed my Hub 2000 modem but I believe is more about Bell internet service, bad quality in the last year.