Home Hub 4000 modem not allowing open ports

[TheGuy]

Hello, new Bell customer here; I have some experience with port forwarding but it seems like this modem doesn't like it. I've tried setting it up the same way it successfully was set up with my old service provider modem (IPV4 IP, 25565 port for incoming and outgoing, allow ports through firewall) with no success; I then tried factory resetting the modem, opening the ports through CMD telnet, talking to 3 Bell techs, disabling firewall, trying my external IP, trying modem IP... My friend can access other servers no problem but not mine. The server runs no problem locally. (Server porting worked fine with the same settings used with my old service provider).

[ZaneP]

Hi @TheGuy 

This is the second post lately about port forwarding, or lack thereof, on this modem, I'm not surprised that Bell doesn't allow ports like 22, 25, 80 to be open...but all of them are closed?

As far as I know there's no way to disable the firewall on the HH4K (it's access seems turned off via the firmware settings).

Could you provide some details on what the Bell Techs told you? Three techs weren't able to resolve this?

I suggest you post this issue in the DSL Reports, Bell forum. There are threads on the HH4000., www.dslreports.com/forum/sympat /www.dslreports.com/forum/sympat

Also, you can post your situation in the DSL Reports, Bell Direct forum. Bell Techs monitor the forum and should be able to help. www.dslreports.com/forum/sympatdirect

Have a look through the Bell sub on Reddit. r/Bell. There may some threads on port forwarding.

Please let us know how you're doing with the problem-solving!

[TheGuy]

Hello Zane, thank you for the response; The first one tried to change some settings then hung up, the second told me their training doesn't cover that because port forwarding is game related then refered me to the geek squad, The third one told me Bell modems are encoded to not allow port forwarding and to connect a secondary router; My modem just died (low fibre signal) but once I get my replacement I'll see if I can figure out how to bypass the modem and connect the router.

[ZaneP]

The third tech is pointing you in the right direction. I was wondering if you had your own router.

The GPON SFP is embedded in the HH4000, so it can't be entirely bypassed (unlike the HH3K), but hopefully your router will do the heavy-lifting and port-forwarding will work.

You can use PPPoE  (if you're in Ontario and Quebec), using your Bell credentials (b1 account login and password) to connect it to the HH4K.

Good luck, and keep us posted.

Cheers,

ZaneP

[DoubleP]

Also a new Bell customer.  I have the Hub 4000, and for me the port forwarding option is enabled.  I enabled the port 25565 to open up my server to external users, it works... partially; they are able to join the server, and everything seems to be working for a while, but as soon as a there are more than two concurent users joining from the internet, their connection gets dropped... they are able to immediatly reconnect, use the server for a while, then eventually gets dropped again.  Local users are fine and stable.  This server has been up for several years and port forwarding via my Asus router was rock solid, when I was on Videotron.

[BellDRock · Accepted solution]

Hi,

Have you tried using the modem GUI (192.168.2.1) Advanced tools and settings page to enable a Port Forwarding rule or add your device in the DMZ?  This will avoid Home Hub firewall blocking your traffic … but your device will be exposed to the internet, so make sure your device has it’s own security features enabled.

If you have already tried and it still does not work, please let us know.

Thanks Community!

[Hewyboy]

Hello,

I am not the original poster, but I have the same issue and tried setting up a port forwarding rule, as you suggested. This does not seem to do anything, as the ports still appear closed to several online port checker tools. I find it hard to believe that port forwarding is completely disabled on this unit. I don't believe using a DMZ is an acceptable solution to the lack of port forwarding. Are we sure there is no way to enable port forwarding at all? Surely a new FW version should be able to fix this issue?

[Boyaki]

Hi,

I am having the same issue, I am trying to run a Minecraft server but the port 25565 seems to be closed even with my rule which has internal and external port set to 25565 and with the ip adress of my device, on which the server is running, it has both UDP and TCP active and yet the only people that can join my server are local devices with the same wifi. 

I have tried adding 25565 to all 4 of the white boxes but port checking websites still display (port is closed) 

[dks]

I see you have already posted to the Bell forum on DSL Reports. https://www.dslreports.com/forum/r33687234-Internet-GigaHub-4000-HH4000-Port-Forwarding-Issue

There are some useful suggestions there from some very experienced users. You will likely need to use your own router and use PPPoE passthrough. Look through the DSLR Bell forum for information on that (the forum search function doesn't work well).