Home hub 4000 "SIP ALG"

[Deadeye21]

On the Home hub 4000 under advanced there is a toggle for SIP ALG. What does it do and should it be on or off.

Thank you.

[ZaneP · Accepted solution]

HI @Deadeye21 

The short answer: if you have Bell VoIP service, leave SIP ALG off.

The explanation of SIP ALG: https://www.nextiva.com/blog/disable-sip-alg.html

Cheers,

ZaneP

[Madz123]

How would I access that I've gotten to advanced settings but does not show a page like that only Auto wps  Thank You 

[WelshTerrier]

Good Day.

Can you please share with us the model of the modem that you currently have?

The picture as shown in this post is for the HH 4000 and Giga Hub modem. The HH 2000 and 3000 modem have slightly different Advanced view & Advanced tools and settings selections for option changes.

Take care.

[raaspi]

How to fix Bell voip calls disconnecting after about 7 minutes. Problem started after a new Giga hub was installed

About a month back to resolve devices losing wifi connections or not able to connect to Giga Hub, a new Giga hub was installed.  It partly resolved the wifi connections issue but a new problem started with the home phone. Phone will randomly drop lines after a talk was initiated or will drop right away. Reading this forum I changed the ALG to off. It seems the Hib needed a restart to make ALG off effective.

Phone is now more usable but each call seem to disconnect after about 7 minutes. Is there any setting for time out?

We have a Panasonic chord less  phone with 4 stations including the base. 

We have Gigahub, TV and phone service. 

[BellPatricia]

Hey there @raaspi  

Thank you for reaching out to the Bell community 🙂

Is your Panasonic phone plugged directly into the modem? Are you using any third party equipment such as a router or pods?

Please try rebooting the modem a second time by unplugging it for around one minute, and then test to see if you are still having trouble.

Keep us posted,

@BellPatricia 

[raaspi]

Panasonic phone is plugged through house phone wiring to the back of the Giga hub. I also tried bypassing the house wiring and directly connecting but the same problem. 

I do not have any third party router or Pods.

Since my last post, I have split the SSID into 2.4 mhz and 5 mhz and 6 mhz. The wifi situation seems to have stabized a lot ie no more random device disconnect or logging invalid password.

But the home phone is now off line even though the Giga hub status says all servic s ok. I know if I reboot the hub the phone will work except for line dropping after about 7 minutes of talk.

 We had almost 2 years of very stable service until all these problems about 3 months back. It should be pointed out that during the first 2 years on my own I had split SSID but recently after the modem was replaced the tech support kept on insisting about having one SSID. Based on my experience I am not sure the advice is correct.

[dks]

Thank you for your comment. I am not clear. Is your master wireless phone hub plugged into the Giga Hub or to the phone line that is connected to the Giga Hub? The master wireless phone hub should be plugged into the phone jack (TEL1) of the Giga Hub, at least in my experience. Splitting the SSID has no impact on your phone system, however. 

[Deadeye21]

I don't have the HH 4000 any more so I can't check. I think I had to turn off Whole home optimization toggle first. That should also allow MAC filtering.

[Deadeye21]

I don't have that modem any more so I can't check. It had Giga on the front of it and was white in colour. I think I had to turn off Whole home optimization toggle first. That should also allow MAC filtering.

[raaspi]

Summary of my current situation re home phone and wifi connections.

1. I have tried connecting the phone base station directly as well as using phone wiring ( via wall phone wiring worked fine for the last 2 years) to the jack at the back of the Giga hub. After setting ALG off the phone works except each talk cuts off after about 7 minutes and a few seconds. My question is , is there a setting for time out for home phone using SIP and if so how to check for it ?

2. Re wifi connections it seems the problem is fully resolved after I split the SSID.

So the answer I am looking for now is why Bell home phone each talk is getting disconnected after a certain time. 

Internet search telling me that SIP has a setting for time outs but usually in hours but mine seems to have become about 8 minutes.

Thanks for all the responses I have received.

[BellNick]

Hi @raaspi  
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message