How do I identify which device is the correct device to block with the Bell Wi-Fi app?

[7Seven7]

I’m trying to set up a custom Freeze Schedule on the control section of the Bell app for home internet. I continue to inadvertently block the wrong device. I have tried to compare the IP addresses but I keep getting it wrong and I cannot clearly decipher which of the devices is my child’s iPad versus our iPhone, for example. The descriptions that I’m given of the devices is not always clear. How to identify correctly each device on the network? Thank you. 

[Vanadiel · Accepted solution]

Easiest way would be to block 1 device and see which device is loosing it's internet connection. After a few tries you should end up blocking the correct device.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community

What is the Bell Wi-Fi app and how do I use it? : What is the Bell Wi-Fi app?

Each device has a unique identifier called a MAC address. It will never change. Each device that is connected to your Wi-Fi network is assigned an IP address by the modem.

The MAC address & IP address that are being used by the device are stored on the device, in the modem & in the Wi-Fi app. The MAC address will never change. The IP address is automatically obtained when connected to the modem.

To find your MAC address on an iOS device

1. On the Home screen, tap the Settings.
2. Scroll down and tap General.
3. Tap the first choice, About.
4. Scroll down and the MAC address is the Wi-Fi Address.

To find your IP address on an iOS device

1. On the Home screen, tap Settings.
2. Tap Wi-Fi.
3. Tap the information icon (blue i, in a circle) to the right of the network name.
4. Scroll down to IPv4 Address and the IP Address will be listed as the second entry.

To view this same information for the particular device you wish to set up a Custom freeze.

1. Open the Wi-Fi app. Scroll down to the bottom of the page. Select > People icon. Select > Devices.
2. Select > The Apple device or device you wish freeze.
3. Select > More info. This will open a more info screen that contains the device IP address & MAC Address.
4. Compare the address information with the iPhone or iPad information that you wish to freeze.
5. Go to the bottom of the page. Select > Schedule Internet freeze.
6. Follow the onscreen prompts & save.

FYI Only. You can Edit the name & icon for a specific device on the Devices screen by selecting the 3-dots to the right of the device.

Note: You cannot pause a profile that contains the device on which you are using the app.

The MAC address & IP address for all of your devices that connect to the Internet are also stored on your Home Hub or Giga Hub modem.

Home Hub 4000/Giga Hub - support, help and troubleshooting from Bell Internet

Take care.

[Cnapolitano]

Well there should be a better way … I don’t understand why the device name doesn’t appear … some other network providers makes our lives easier with devices controlling… just saying 

[Vanadiel]

Depends on the device operating system. Some do not use the standard API and will show up with no or a difficult to understand name.

It does go by MAC address, so you could always identify a device by it's unique MAC address.