I think I've been hacked - how can I report it?

[AsPanda]

It looks like I’ve been hacked what do I need to report it?

[AlexS · Accepted solution]

https://www.cyber.gc.ca/en/guidance/have-you-been-victim-cybercrime

[WelshTerrier · Accepted solution]

Please explain what do you mean by: "I’ve been hacked what do I need to report it?

It is just too bad when it is too late! 

You now need to figure out how to fix it and avoid a similar situation from ever happening again!

Are you talking about or suggesting that someone has gained access to your computer, accounts? Email lists, Credit cards, Banking, etc. etc.

If so, then you need to delete this information! You need to change accounts or whatever that has been hacked! You need to notify whomever about whatever that has been hacked.

If it is your computer or device you will need to have it cleaned, reset or serviced! Do you have any software / app protection for malware, viruses, threats, etc.?

 I have included the following information in the hope that it can help you.

Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in Emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

To learn more about fraud and how you can prevent it, we encourage you to read Bell's other articles for more in depth information.

• How to identify fraud
• What does fraud look like?
• How to identify phishing or smishing
• Cell phone service provider scam

We are always here to support and to help you!

Keep us up to date on your progress & let the Community know if you need anything else.

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

[worried]

I am concerned that my home phone has been hacked by scammers. I had a problem when I phoned the number on the back of my credit card to talk to a bank representative. I was asked inappropriate questions. Has anyone else had this experience?

[Vanadiel]

If it is a legitimate credit card, the number listed on it will be legitimate.

When it doubt, the best option is to call the bank's global customer number, or drop by a local branch office. They can assist you directly.

[ChrisP]

Hi @Vanadiel the phone number might be legitimate but somehow scammers are able to intercept the call. It just happened to me when trying to contact a local telecom.

It would be great to know if it is our individual phones that are compromised, or if the scammers are targeting the business's phone numbers with the intent of intercepting the incoming call regardless of who is calling.

[dks]

Thank you for your question. Please see the helpful reply, which has the green checkmark, to determine your next steps. This forum can't determine if your phone is specifically compromised, unfortunately. 

[Client4]

I think my IP address has been hacking from Hong Kong. 

Can they have access to my IP address? 

If I change the IP address, cant they find my changed IP again???

Help!

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

In order to assist in answering your question, we need for you to provide further specific details with respect to the problem you are having.

“I think my IP address has been hacking from Hong Kong. “ Please expand on this.

There’s just no way of knowing who is running your IP address through any type of IP lookup service. It could be your bank, your real estate agent, or a tech-savvy teenager who’s also a hacker.

”Can they have access to my IP address?”

Every website and app you use can see and record your IP for security and legal purposes. This means that cybercriminals can use your IP address and online identity to check if you're a valuable target. Malicious hackers will scan your Wi-Fi to see: What devices are connected to it.

If I change the IP address, cant they find my changed IP again??? Yes.

Hackers can use your IP address to trick you into visiting spoofed websites, downloading malware, or giving up sensitive login credentials. Keeping your digital information private — including your IP address — is one of the best ways to prevent scams and fraud

Never share any personal information with anyone you do not know! 

Never open a link or an attachment in an Email or message that you receive.

Caution is the better part of valour! Rather to be safe than sorry!

Let us know & we will do our best to assist.

Take care.

[WWFChampion]

I live in a rural area and sometimes leave my doors unlocked. I have a strange neighbour who I suspect may have stolen my iphone11 two years ago. (I saw her close to my house on the day it went missing.)

I’ve heard some clicking on my phone line during phone calls recently and decided to change my passwords and look into getting my router checked for security breaches.. I thought I’d post here first, just in case I’m being a bit paranoid.

Once I realized my iphone was gone (two years ago), I went back to using my previous, older one. So I was a little surprised when a week or so ago, the indicator for the stolen one turned up on my list of active devices along with the old iphone I’d reconstituted. I immediately blocked it from using my router — that was my first instinct — and now I’m wondering if I should have waited and checked whether or not it was just an old indicator or if that iphone was indeed being used to access my router.

(I should say here that this neighbour has a reputation for snooping around people’s homes and so very few people trust her.) 

I’m wondering if she’s using the stolen phone in order to listen in on my phone calls or to monitor my online activity. I’m not a particularly interesting person, but with someone like her, I don’t think I’d have to be for her to get a kick out of eavesdropping on calls or monitoring my activity. I’m not savvy about router security—as should be clear by now—but the clicks on my calls and some other strange activity (like double cursors on my screen) are making me wonder. Can Bell provide me with a list of devices that have accessed my router in the last few months or not?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question and raising your concern.

There is little we can do to assist you in a matter such as this on the Bell Community Forum. This is a peer-to-peer website. As such, we do not have access to your account, equipment & billing records. 

If your Bell phone was previously stolen, did you report the theft to the police and Bell? Did you file a police report, including the phone's make, model, and IMEI or MEID/ESN number. A police report can be necessary documentation.

Lost or stolen Bell Mobility device?

I can only offer up the following for your consideration:

Bell cannot provide you with a list of devices that have accessed your router in the last few months. Due to security and privacy laws this is not possible.

If someone has gained access to your Wi-Fi network, Bell modem or your MyBell account, then you should change the password for each of these.

Taking steps to protect your online accounts - Bell

To change all your Bell passwords, you need to update them individually through the MyBell website or app for your MyBell account, Bell email, and internet access/Wi-Fi. For your MyBell account, log in and go to "My profile" to edit the password. For Bell email, navigate to the "Manage Bell email" section in your Internet overview. To change your Wi-Fi password, log in to your modem at bell.ca/mymodem and find the Wi-Fi settings. 

If you are suggesting that someone has gained access to your computer, accounts, modem, devices, etc., your proper course of action would be to report this to the proper authorities. E.g. Police, banks, credit card companies, etc., etc. 

Find and recover Bell Internet Wi-Fi usernames and passwords: Wi-Fi password troubleshooting

How to reset my Bell email password

Reset MyBell password - Bell.ca

Take care.