Inseego MiFi shuts down every 2-3 days

[NR28]

I need internet at my cottage but only cell service is available, so I signed up with Bell for mobile internet. I wanted the Orbi 4G LTE Advanced Tri-band router but it wasn't available.  So the Bell agent signed me up for an Inseego MiFi X Pro 5G mobile internet device.  Unfortunately due to some arcane battery management protocol, this thing shuts down after 2-3 days of being plugged in continuously.   I am not the only one with this issue as there are lots of complaints on Reddit (seemingly all from the US where T-mobile sells the same device).   It is clearly not intended for a base station application.  Has anyone here had similar problems with one of these on the Bell network?   Was there an easy solution?  

[BellKris]

Hi there, @NR28. Welcome to the Bell Community, and thank you for your post.

As a potential workaround, have you tried changing the mobile hotspot's "5G Network Mode" setting to NSA?

Otherwise as it does sound like a hardware issue, we would recommend reaching out to the manufacturer for any repairs or warranty claims. Take a look at Inseego Support for more info on how to contact them.

Let us know if you have any further questions.

[NR28]

Hi @BellKris     I didn't try this yet, but I did try something from the Inseego Redit threads, I have an WiFi controlled power outlet that now 'unplugs' the unit for 30 minutes every 6 hours.   This seems to reset the battery management feature that causes it to shutdown after a few days.  Its been running for 6 days straight with this protocol so far (fingers crossed it continues. 

[NR28 · Accepted solution]

Here is an update.   The scheduled shutdown for 30 minutes every 6 hours only kept it running for 13 days.    I changed to a shutdown (wall plug power off) for 15 minutes every 3 hours and this has (so far) done the trick, its been running fine for 25 days and counting.