Good Day.
Thank you for contacting the Bell Community Forum. In order to best answer your question, we need for you to provide us with considerably more detail.
There are many factors that can result in freezing, lost connections, pixelating, dropped connections, etc. Which Bell Internet plan do you subscribe to? Which Bell modem do you have
Based on the limited information you have provided, please check out these suggestions:
- How are you accessing these calls? Computer, tablet, mobile device, etc.? Have you tried using a different device?
- Are you running multiple applications at the same time? Internet bandwidth? Device memory? Can you close or reduce what is being accessed at the same time as these video calls?
- Are you using an application or accessing this call by way of a browser or application? If you are using a browser, clear your cache, cookies & history. Try a different browser.
- Is your operating system, software & applications up to date?
- Have you powered off & restarted your device?
- Are you using a wireless or wired connection? If wireless, check for interference. If you’re experiencing glitches in video conferences, try moving to another location or turning off other devices.
- Have you considered using a wired connection or adding a Bell WI-FI Pod to improve your signal strength?
- Have you tried to do any troubleshooting? Virtual Repair tool? Modem Speed test?
- Have you contacted Bell Customer Service Internet tech Support? Please call: 1 866 310-BELL (2355)
Internet: troubleshooting tools, virtual repair tool and support
Please let us know & we will do our best to work with you.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
