Can you provide some further details? Make & model of your Smart TV? Which modem do you have? Which Fibe Internet Plan do you subscribe to?
Please explain "TV slowed down"? Are you connecting with an ethernet or wireless connection? Fibe TV app?
Are you having a problem with all apps, all devices, or just some of them? Have you run a Speed Test?
Any error messages on your modem? Have you run the Bell Virtual Repair Tool?
The Bell Virtual Repair Tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment.
I have included this web link that will take you to Internet trouble shooting suggestions. There is also a link to Bell Virtual Repair Tool.
My service is not working (bell.ca)
Keep us up to date on your progress.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
