Unable to access Webmail links when out of Canada

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PeterinThailand
Contributor

‎04-05-2022 12:23 AM - last edited on ‎11-21-2022 09:04 AM by

Was previously advised by on phone tech support that all your Webmail access links are not working for persons who are out of Canada and this problem has been going on since March 19.  This creates a major problem for your customers not to be able to get their emails for weeks now!   Please Escalate this major customer service problem up the chain of command for priority resolution.  Please also advise when we might be able to access our sympatico emails.

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dks
Community All-Star
Community All-Star
In response to Canada73

‎10-22-2025 08:00 AM

I have found that Bell does not accept non-Canadian VPN’s when using Outlook. It is a security measure. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
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