It would be great if Bell could confirm if they are going to update the FW on the HH4000 to enable a true bridge mode setup...also to stop the Wifi from automatically re-enabling itself anytime the HH4000 reboots itself. These are two MAJOR issues right now with the HH4000 and posted about on many forums (not just here).
It would be great if someone from Bell could chime in and let the community know if it is actually going to address these issues or not? If not, please explain why and please do not point to advanced DMZ as a solution because that doesn't actually work very well and severely impacts the performance on the Google Mesh (or any other pre-existing mesh setup). This is also discussed on many forums both on this one and externally by your customers.
We do realize the HH4000 is relatively new so there can be some improvements. We, as a community, just want to know if Bell plans to make those improvements or not.
Thanks,
-Derek
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❗AI Summary:
When attempting to use a third-party router, customers frequently encounter networking challenges due to the absence of a true 'bridge mode'. This limitation has led to a variety of solutions involving PPPoE and the Advanced DMZ feature to avoid issues like double NAT; where two devices on the network are performing Network Address Translation (NAT). Double NAT can lead to problems with online gaming, port forwarding, and other applications that require a direct connection to the internet.
Some complications you may experience:
- Wi-Fi auto re-enabling: Even when disabled, the Bell Home Hub's Wi-Fi can turn back on after a reboot.
- Advanced DMZ limitations: Advanced DMZ can be unreliable, especially with third party mesh systems. PPPoE is preferred by users in this scenario.
- IP lease and connectivity drops: Devices lose connection when the public IP changes, requiring manual reconfiguration.
- Performance degradation: Speeds, especially download speeds can drop over time. A reboot or modem reset will be needed to restore.
- No static IPs: IP changes cause disruptions. Using DDNS can be considered.
In response, Bell Community users have detailed two primary methods to approximate a bridge mode: PPPoE passthrough and the use of the Advanced DMZ feature.
User-Shared Solutions:
PPPoE Passthrough: Often described as more stable and straightforward; it involves configuring the third-party router to establish the PPPoE connection directly with Bell. This effectively bypasses the Bell Home Hub 4000, Giga Hub and Giga Hub 2.0's routing functions, providing the third-party router with its own public IP address. To do this, users typically need to obtain their "b1" username and password from Bell. While stable, a significant drawback of this method is a potential reduction in internet speeds, particularly on plans faster than 500 Mbps, as many consumer routers struggle with the overhead of PPPoE.
Advanced DMZ: This method involves placing the third-party router in the modem's "Advanced Demilitarized Zone." This exposes the third-party router directly to the internet, which can result in higher performance. However, this solution is often reported to be less stable. For instance, rebooting your router might necessitate a subsequent reboot of your Giga Hub/Giga Hub 2.0 to restore the internet connection. Some have also reported experiencing lag spikes with this configuration. When using Advanced DMZ, it is advised to leave the login information on the third-party router blank, as entering PPPoE credentials can cause the connection to fail.
Configuration Tips from the Bell Community:
- When setting up either method, it's recommended to disable the Wi-Fi on the Bell Giga Hub/Giga Hub 2.0 to prevent interference.
- For PPPoE passthrough, connecting the WAN port of the third-party router to any LAN port on the Bell hub and configuring the router with your b1 credentials is the general procedure.
- For Advanced DMZ, users need to enable the feature in the Giga Hub/Giga Hub 2.0's settings and assign their third-party router to it. It's also highly recommended to not plug other devices directly into the Bell hub for security reasons when using Advanced DMZ.
Ultimately, the choice between PPPoE passthrough and Advanced DMZ depends on the user's priorities. If stability and ease of setup are paramount, PPPoE passthrough is often the recommended choice. For those who prioritize performance and are willing to troubleshoot potential instabilities, Advanced DMZ may be the preferred option.
