Wi-Fi Pod Speed Tests

[Aptic]

Up until recently I was getting between 300-600 mbps on my POD and Hub over wifi. (I don't have wired connections) However, I am at best getting around 150-200 mbps on my POD now (no change with the Hub, and there was no change to my set up).  I rebooted everything to see if it would make a difference, but it remains the same.    This has been going on for about a week, and measured at different times throughout the day.

When I run the Bell wifi checkup, it is showing a download speed of 1.8 gbps on the hub, and 1.5 gbps on the POD - with a strong signal to all my devices.  That said, I see no difference in the performance of any of my devices. I also note that the Bell wifi app is showing my devices are getting 2-3x the speed that I see when I run Speedtest or Fast. 

I am curious as to why the POD speed connectivitiy has dropped in half, and why Bell keeps sending me promotions to upgrade my speed, when I can't even come close to getting the speed I pay for now. 

[steveb310]

I have two pods. They don't connect in series...both connect directly to the Home Hub 3000. This is the second set of "updated" pods I've used, and they're consistently running fair to poor, and rarely better than that.

It's not a big house, but we do have three people working from home. Why am I paying extra for connectivity that isn't any better than I was getting without them? What's the point of these things?

[dks]

Thank you for your concern. The pods do not connect in series unless you have a mix of Gen 1 and Gen 2 pods or there is a better signal available than is available from the HH3000. If you have poor signal, they you need to reposition the pods closer to the HH3000 and give them 24 hours to optimize. The Giga Hub also has better connectivity to the pods, but you may not wish to upgrade as it brings other issues with it. 

[steveb310]

Sorry...I do have a Giga Hub. That was my mistake.
I've already repositioned the pods multiple times. They're in the only places they've ever gotten any signal at all.

[LearningToKnow]

Respectfully, I don't know how you would be definitively able to tell. The Bell wi-fi app on my iPad shows our two 6E pods are each connected directly to the GigaHub. The Bell wi-fi app on my iPhone shows the pods connected in series. Been that way pretty much as long as I can remember.

[dks]

Interesting. That may be a flaw in the app. Have you upgraded the app and restarted your phone? 

[dks]

That possibly means they are too far from the Giga Hub or that there are obstacles in the way of the signal. 

[Vanadiel]

In my opinion, pods or AP's that make up a mesh network should never be connected wirelessly. They should be connected wired.

But I realize most want the easy of use and just plug them in a power outlet and make them work. I think most of the issues with these pods are caused by that connectivity, as you are trying to improve the wireless connectivity by using a pod that connects wirelessly to the home hub.

[steveb310]

Yeah, well the point is I'm not using them outside. It's in a house, and they're there to leapfrog the signal from the back of the house to the dining room, and then up half a floor to the bedroom. The only "obstacles" are walls. That's kind of the point.

[steveb310]

Sounds like a solid investment then. 😏

[LearningToKnow]

Yes. 

[fiddlaar]

My pods are wireless connected, get download of 192 and upload is about 500. Definitely a cap on the downloads for some reason. Hope they can improve this as we are paying for 1g. The quality is awesome however. Nice having full bars everywhere.

[Vanadiel]

The download speed is a known issue, as per the information in this thread.

[Magical111]

It’s been months now and I still have not received any updates or any solution for this issue. Are the pods still capped at 200 mbps? 

[Vanadiel · Accepted solution]

It has been marked as a helpful reply in this thread, but in case you missed it the latest update is as per below:

Thank you to all who continue to participate and share in this thread.  As promised; when an update was available, we would share with everyone here.

At this time, our technical teams have been able to replicate and continue to investigate.  Once any further information is available, we will update the Topic’s Solution.

Stay tuned.

@BellDRock - Community Manager

[KNels]

My internet runs too slow.  It's having problems supporting my Telus system and our TV glitches and YouTube videos freeze.  Bell needs to do better.  I am looking into other Internet and TV options.  I don't feel I'm getting the service I am paying for .