Wi-Fi Pod Speed Tests

[Aptic]

Up until recently I was getting between 300-600 mbps on my POD and Hub over wifi. (I don't have wired connections) However, I am at best getting around 150-200 mbps on my POD now (no change with the Hub, and there was no change to my set up).  I rebooted everything to see if it would make a difference, but it remains the same.    This has been going on for about a week, and measured at different times throughout the day.

When I run the Bell wifi checkup, it is showing a download speed of 1.8 gbps on the hub, and 1.5 gbps on the POD - with a strong signal to all my devices.  That said, I see no difference in the performance of any of my devices. I also note that the Bell wifi app is showing my devices are getting 2-3x the speed that I see when I run Speedtest or Fast. 

I am curious as to why the POD speed connectivitiy has dropped in half, and why Bell keeps sending me promotions to upgrade my speed, when I can't even come close to getting the speed I pay for now. 

[Magical111]

Actually we pay for the pods every month and deserve the service we were getting when we first purchased them. Shouldn’t bell be providing some sort of discount or proper updates. We expect proper service if we’re paying a premium for internet.

[rascar]

Can’t they just downgrade the pods to the previous build of the firmware?

[User719]

Not enough people left or complained to force a well functioning bureaucratic machine to do anything yet. It might get resolved when they update the firmware next time. Best estimate if I am correct about the assumptions, would be to check the history of update releases, get an average gap between them add that amount of time to the date of this firmware release: that is when the issue might get resolved.

[GS_5]

Oh, really! A high price for a service requires such a high quality in user support. At the very least, we should have a regular state of progress (every one to two weeks). The problem was reproduced almost a month ago by Bell. It should be remembered that the POD 6E worked very well when the gigahub was at firmware 1.16.x.

[dks]

I understand your point, but not everyone has issues with the pods. I have had them for 3 years now and am very happy with them. Matters of discounts or compensation are made by others, way up the chain, so I can't comment on that. 

[rascar]

So you’re not having the 200mbps cap?

[User719]

Obviously the lack of resolution to this problem is a joke. The only reason I'm with bell is because in my area I have either this or rogers, I've already spent too much time trying to work something out with bell, and rogers is the same well functioning bureaucratic machine. 

[dks]

I didn't say anything about my speeds. The pods work very well for the network I have. I'm satisfied, with no issues. I recognize not everyone has that experience.  

[rascar]

The issue there is the speed, so you should at least check if your pods are defective. You can be fine with defective pods, but that’s the topic discussed here.

[dks]

As I said, the pods are working the same way they have since I received them. 

[Vanadiel]

Those 2 things are unrelated. If I would guess the reason for the wait time, is validation to ensure it works properly when patched. 

Last thing we would need is a patch that causes other issues.

[Aptic]

Actually I stand corrected.  They have only been investigating for 3 months.  The first month was denying there was a problem. 

[Aptic]

Clearly Bay St disagrees.

[rascar]

That’s a long time for fixing a defective product. I’d like to get an update on when they intend to fix it, as if they don’t do it, I’ll send the pods back and find another solution. 

[rascar]

Can we get a simple update on where their work is at? That’s not asking too much.