unable to log into home hub 3000

[Frank33]

i am unable to log into my home hub 3000 using any desktop browser.  I have tried various browsers and various operating system on various computers.  No logon screen is presented.  From the log it seems that it get stuck at the following stage - 8. init_context.  I am able to logon using my phone and mobile browser, however, even when using my phone and mobile browser will stop working when I switch to the desktop option.  What can be done to fix this.  I have never had any issues until I tried a few days ago.

[BellNick · Accepted solution]

Hi there @Frank33 
Thank you for your post and welcome to the Community. There are a few things we would recommend trying out.

1.  Try putting your browser into incognito mode and then check to see if you can log into your modem GUI.
2. Try clearing your browser history / cache and then check to see if you can log into your modem GUI.
3. Try a factory reset of your modem.

Here is how to perform a factory reset:

• Press and hold the Reset button on the side of the modem for at least 30 seconds.
• The information/power light will flash red five times to indicate the process has started.
• Open a web browser and follow the online instructions.

Hope this helps and please keep the Community updated on how that goes.

Looking forward to hearing back. 

[Terry3000]

I have experienced the same issue multiple times. Resetting the modem to factory defaults usually works.However it requires that all the setting be re-configured. I use dual SIDS to identify 2.4GHz and 5GHz wifi sources because several IOT devices will only use 2.4GHz.

Is there a better fix than a reset?

[Vanadiel · Accepted solution]

You can try a power cycle with nothing attached to it, and then try again. 

[BellNick]

Hi there @Terry3000 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message