How To articles

Activating or setting up an eSIM

If you are bringing an eSIM-compatible phone to Bell, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, activate online or in the MyBell app. For existing customers, log in to MyBell and...

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How to use iOS Live Voicemail

iOS 17 has brought a new Live Voicemail feature to your iPhone. Live Voicemail allows you to read a transcript of a voicemail that is being recorded by a caller in real-time.   Good to know Live Voicemail is automatically activated upon updating to i...

BellDRock by Community Manager
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How to use Mobility Data manager

To set up and use Mobility Data manager, follow these steps:    Note: only the account holder can use Data manager to set, change or disable data blocks.   1. Launch the MyBell app on your device. 2. If you’re connected to the Bell Mobility network, ...

BellDRock by Community Manager
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How to view your mobility usage with the MyBell app

To view your mobility usage using the MyBell app follow these steps:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not see yo...

BellDRock by Community Manager
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Lost or stolen Bell Mobility device?

Hi Bell Community,   So you’ve lost your phone…worse yet, it’s been stolen. If you’ve lost your phone/tablet or think it’s been stolen, log in to MyBelland suspend your service. If you have a smartphone, you can also try using location apps for track...

BellDRock by Community Manager
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U.S. 3G / HSPA network service discontinuation

Hi Bell community, Important info for all travelers out there. Starting February 2022, U.S. wireless carriers AT&T and T-Mobile will begin phasing out and discontinuing their 3G / HSPA wireless networks across the U.S., including Puerto Rico and the...

BellDRock by Community Manager
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Unlocking your Bell Mobility phone

Hi Bell community, Studying in another country? Taking a long trip? Or maybe you’re just a snowbird. If you’re spending a number of weeks or months out of country, unlocking your Bell phone for use on another network can be helpful. NOTE: Protecting...

BellDRock by Community Manager
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Troubleshooting voice calls on your Bell Mobility phone

Hi Bell community, We’ve all had this happen before: you can’t make or receive a call anymore.  Don’t panic. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fresh connection to ...

BellDRock by Community Manager
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