Bell Line is totally hacked

[Matto2022]

So my Bell Line directly, is totally hacked, and for the most part, taken right over.  There are multiple call forwarding calls, i have, Never, enabled call forwarding, ever, i lost my only Daughter, due to missed lawyer calls, the cas ,took my daughter, because the lawyers were only gonna call twice, only.  Well i missed both calls, of course.  This has to stop, now. Its taking way too much of my time, and $, i bought a new device, hoping to alleviate this issue, with no success. 660$ there in January. This goes on and on and on, for over 1.5 years, im asking for 660$ refund for the device replacement, and 90$ for my plan reimbursement, per month, for at least 1.5 years, and now im getting very upset, about my time, im going to start charging Bell, 40$/hour for my time, every time i log in to the stupid app, or have to talk to an agent.  I was told it would be resolved in a week, a month or two ago now.  Enough. 
Matto 2022. 
For Real


 

[BellAntgio · Accepted solution]

Hi @Matto2022 , 

Welcome to the community. 

In the instance that you've activated call forwarding by mistake on your phone and you're unsure how to turn it off in the settings, you can dial #61# on your phone app and press call (or the green phone) and you should hear a confirmation tone and a message should appear on your screen confirming the deactivation of the call forwarding (if active), you will need to do the same with the codes; #62# and #67#.

As for your other inquiry, we have a great support article titled How to protect yourself from telecom fraud on Bell.ca that may be helpful in your case and will provide you with tips to protect yourself.

[Joce]

My phone has been hacked and I can’t even open it! 
I tried calling Bell Customer service but they are presently closed! 
any suggestions?

Thanks

[Gods4me]

What can I do when your calls are being controlled by hackers

[ShelbyBonaparte]

My account and phone line is hacked my 5g goes and service gets cut off on my brand new iPhone 15 websites that I’ve never been on because I never even used my internet browser show up in my settings and other locations show up when I’m sitting at work how would I get this resolved 

[WelshTerrier]

Let's start over. What makes you believe your service is hacked? If you account is hacked. Did you set up Call Forwarding to a number by accident? Check this out first. It is just too bad when it is too late! 

You now need to figure out how to fix it and avoid a similar situation from ever happening again!

Are you talking about or suggesting that someone has gained access to your computer, accounts? Email lists, Credit cards, Banking, etc. etc.

If so, then you need to delete this information! You need to change accounts or whatever that has been hacked! You need to notify whomever about whatever that has been hacked. You may need to do a complete iPhone 15 reset to default.

If it is your computer or device you will need to clean it, reset or have it serviced! Do you have any software / app protection for malware, viruses, threats, etc.?

 I have included the following information in the hope that it can help you.

Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in Emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

To learn more about fraud and how you can prevent it, we encourage you to read Bell's other articles for more in depth information.

• How to identify fraud
• What does fraud look like?
• How to identify phishing or smishing
• Cell phone service provider scam

We are always here to support and to help you!

Keep us up to date on your progress & let the Community know if you need anything else.

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

[Catlady]

I feel my phone has been hacked

[Wakka197]

Phone bell immediately or depending on your device back it up and wipe it clean and reinstall everything so you don’t lose all your information on the device . 

[Wakka197]

Get it looked at by professional 

[WelshTerrier]

What leads you to believe your phone has been hacked? Could you expand on this?

It is just too bad when it is too late! 

You now need to figure out how to fix it and avoid a similar situation from ever happening again!

Are you talking about or suggesting that someone has gained access to your mobile device, computer, accounts? Email lists, Credit cards, Banking, etc. etc.

If so, then you need to delete this information! You need to change accounts or whatever that has been hacked! You need to notify whomever about whatever that has been hacked.

If it is your computer or device you will need to have it cleaned, reset or serviced! Do you have any software / app protection for malware, viruses, threats, etc.?

 I have included the following information in the hope that it can help you.

Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in Emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

To learn more about fraud and how you can prevent it, we encourage you to read Bell's other articles for more in depth information.

• How to identify fraud
• What does fraud look like?
• How to identify phishing or smishing
• Cell phone service provider scam

We are always here to support and to help you!

Keep us up to date on your progress & let the Community know if you need anything else.

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

[Hacked]

My account was hacked about an hour ago, number switched to a different sim so i have no way of calling support and the chat box is pretty much useless. is there anyway to email support?

[dks · Accepted solution]

Unfortunately, no. You need to call Bell Security directly at 1 800 509-9904. Have your account information ready. This forum has no access to account and billing information and can not assist in such matters. There is also helpful information for everyone in this link, I think I've been hacked - how can I report it?  

[WelshTerrier]

Good Day & Welcome to the Bell Community.

Please explain what do you mean by: "My account was hacked about an hour ago, number switched to a different sim?

Please have a look at the web link I have provided:

Reporting security issues : Reporting potential security issues

It is just too bad when it is too late! 

You now need to figure out how to fix it and avoid a similar situation from ever happening again!

Are you talking about or suggesting that someone has gained access to your mobile device & accounts? Email lists, Credit cards, Banking, etc. etc.

If so, then you need to delete this information! You need to change accounts or whatever that has been hacked! You need to notify whomever about whatever that has been hacked.

If it is your device you will need to have it cleaned, reset or serviced! Do you have any software / app protection for malware, viruses, threats, etc.?

 I have included the following information in the hope that it can help you.

Remember one thing .... Do not give out anything to anyone you do not know or trust! Do not share personal information. Do not open links or messages in emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! & Delete!

To learn more about fraud and how you can prevent it, we encourage you to read Bell's other articles for more in-depth information.

• How to identify fraud
• What does fraud look like?
• How to identify phishing or smishing
• Cell phone service provider scam

Please call: Bell Loss Prevention at 1 800 509-9904

We are always here to support and to help you!

Keep us up to date on your progress & let the Community know if you need anything else.

Caution is the better part of valor! STAY SAFE & BE CAREFUL!

Take care.

[Torx]

I’ve had two incidents most recent last night. When my husband’s phone rang last evening around 8:30 pm the caller ID was from his son but when I answered the phone there was a short pause and a faint click then his son answered saying my husband called him. Neither one of us called so how can a phone call another phone without someone dialing? It happened last week as well around the same time but from someone else on my husbands contact list.  It’s as though someone is going thru the contact list.  I ended up shutting down his phone then the next day deleted all recent calls.  Not sure how to prevent this from happening again.

[gem]

My cell phone has been hacked and I will do a factory reset but is my sim card a risk for me to re use?