Can I change my plan from Device Return to Smart Pay?

[Dane03]

Would it be possible to change my plan from return device option  to a regular smart pay?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information that you have provided, I can only assume that you purchased your mobility plan & device within the last 24 months. If I am correct, then you probably signed up for the: SmartPay plan with the Device Return Option.

You can view your Bell mobility agreement in MyBell. It will include all of the details that you agreed to when you activated your mobility service & device.

This question is best answered by a Bell Mobility Customer Service representative. We do not have access to your account, billing details & mobility agreement on the Bell Community Forum.

For more information, please take a look at the support page on Device Return Option: when your agreement ends

This option allowed you to reduce your monthly payments even further over the 24 month period with the option to upgrade after 3 months, keeping the device or returning it in good working order.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[BellKris · Accepted solution]

Good morning, @Dane03. Welcome to the Bell Community, and thanks for your post.

To expand on @WelshTerrier's reply, your monthly plan itself is not dependent on whether or not you agreed to Device Return Option - the only thing DRO impacts is your monthly payment for your phone itself, which is a separate charge on your bill. Once your agreement with Bell is set and the initial buyer's remorse period has passed, the monthly device payment is non-negotiable and cannot be changed beyond buying out your agreement before the 24 month term has passed.

In conclusion, Device Return Option cannot be separately excised from your initial Smart Pay agreement mid-term.

Let us know if you have any further questions. Best wishes.

[Truc Le]

Hello everyone, How can I change my upgrare device order from RETURN IT with $52.66/mo to KEEP IT with $68.54/mo? Thanks

[WelshTerrier · Accepted solution]

Good Day.

Thank you for posting your question.

Once your agreement with Bell is set and the initial buyer's remorse period has passed, the monthly device payment is non-negotiable and cannot be changed beyond buying out your agreement before the 24-month term has passed.

In conclusion, Device Return Option cannot be separately excised from your initial Smart Pay agreement mid-term.

Should you require further information, please call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.