Cell signal randomly lost

[BusyBee]

So my iPhone 12 randomly loses cellular signal for 5-60 minutes maybe more as I’m fine with wifi and when off wifi and my partner standing right next to me has 5g with good strength and I have nothing…

Not sure what to try…?

[BellKris · Accepted solution]

Hi there, @BusyBee. Welcome to the Bell Community.

For the Community to be better able to assist, could you please clarify and provide further info?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone? At times, forcing your phone to 4G / LTE can help stabilize the connection.
• Are the issues only happening indoors at home? At work? Anywhere specific, or consistently around you?
• Do you know of anyone else in the area having similar issues?
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our technical support team to open a ticket?

In the meantime, we'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phone

Looking forward to hearing back from you.

[BusyBee · Accepted solution]

Thanks,

I tried the listed options and it happens in various places with out a noticeable pattern. My partner will re right beside me and have signal.

I opened a ticket and was told I need to visit a bell store so sometime when I get a chance I’ll have to stop in but living in a remote community doesn’t make that easy.

[BellKris · Accepted solution]

Thank you for your response, @BusyBee.

It sounds like you've been advised to go in-store and have your SIM card replaced. Please keep the Community up to date to any change in service you experience in the meantime, or after completing said replacement. 🙂

Looking forward to hearing back from you.