Data speeds in Ottawa

[Newcustomer]

Same in Ottawa and Gatineau. I am 16 days customer with less than 10% of the official internet speed that they advertise.

[Vorck]

I understand what you're saying and it make a lot of sense but the thing is it's I call I complain and after one month of them trying to figure it out what was the issue they fixed it. I'm still at 800 m of a tower but now I have good signal. It's just that they did something with the antenna. Me and a lot of other user in my area add issue and now they fix it. It's not about the building or the roof. I was outside adding 2 Mbps of download and now I'm at almost 300 at the same spot. They need to fix all their Tower simple!

[dks]

Thanks for your comment. It appears the issue was fixed for you. Cell service has many variables. All customers can do is express their concerns. 

[MichelS]

If there is a known issue and keeping customer satisfaction, lower cost of operation by eliminating unnecessary support calls and customer retention would it not be in the favour of Bell to deploy a fix to all customers?

Thanks,

[dks]

Thanks for your comments. Consumers are always free to make choices. As this is a peer to peer forum, we can only offer our experience. Bell operations are beyond the forum’s scope.