GB where are they going ?

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Fab66
Contributor

‎03-03-2022 12:12 PM

Hi ! I'm a new custemer, I pay for 10G every month and when I use 7G there is suppose to left me with 3G extra no ?

If not where the 3G extra is going to since I payed for it ???

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BrayBray
Bell Employee

‎03-04-2022 11:42 AM

You pay to access up to 10 GB in a period of your bill cycle. Any unused data is lost, and your total allotted resets back to 10 for the new cycle period.

I am a Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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BrayBray
Bell Employee

‎03-04-2022 11:42 AM

You pay to access up to 10 GB in a period of your bill cycle. Any unused data is lost, and your total allotted resets back to 10 for the new cycle period.

I am a Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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Lwalters93
Contributor
In response to BrayBray

‎08-27-2023 06:27 PM

I have a prepaid plan that includes 8GB of data. If I don't use all my data for 1 month (for example I only use 4gbs of the included 8gbs) does the data rollover into the next month whereas I'd then have 12gbs for the next month? 

Thanks

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WelshTerrier
Community All-Star
Community All-Star
In response to Lwalters93

‎08-28-2023 02:35 AM

No. It does not work that way. It is monthly only.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.