How is mobile data usage calculated?

[Melant56]

How do you guys calculate usage ? 

[Haime]

Is anyone getting unusuall billing’s? I have BYOP and the 15gb data runs out, while I’m at home and using my home wifi!! And many other services that I’m not aware of but billed for. This has been going on for the last 3 payments, ranking about $175 a month bill, when it’s supposed to be $50 with 15gb. Contacting customer service in Philippines and India has not been a great experience. Asking before I go with other companies 

[WelshTerrier]

Good Day.

Bell Mobility data is calculated by counting the amount of data used in megabytes (MB), with any data usage exceeding your plan's allotted amount being charged at a "pay-per-use" rate, typically rounded up to the nearest kilobyte. You can check your current data usage in the My Usage section of MyBell.

Data usage can accumulate quickly depending on the type of activities or mobile applications that are being used.

You can set up Data usage notifications that can be sent out by text message when you reach certain thresholds (e.g., when you have used 95% of the data in your plan).

Activities that can trigger significant data usage include:

• Streaming/downloading video or audio (music or radio) from the Internet
• Sharing your device's mobile data connection with a laptop (tethering) or with other smartphones (creating a personal hotspot)
• Using live navigation/map apps
• Uploading or sharing photos and videos through social media, email, or messaging apps
• Browsing on the Internet for prolonged periods
• Enabling email settings to automatically fetch new emails or "push" to your device
• Using apps that automatically update or require the use of location services

Here are a few tips to consider in managing your data usage:

• Upgrading your rate plan to increase your data usage allowance
• Connecting to a Wi-Fi network when available
• Updating apps over Wi-Fi or through your PC, and then synchronize the updates to your smartphone through a USB cable or Bluetooth
• Setting email settings to manually update/fetch
• Closing and signing out of apps when possible
• Using an application manager that will reveal high usage apps. Most mobility devices have a built-in setting to measure app usage.

Take care.

[CSP]

I have not been using my phone heavily, my phone itself registers as having used 5.3GB but the website stats say that I've used 100GB. I look at the usage data and it all comes up as a technical service outage. This is the most unreliable service I've had from bell since I started using them and I just started a new contract with a new phone a month ago and now it's completely useless. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

When you said you couldn't view your usage and "it all comes up as a technical service outage", did your billing cycle just reset? Sometimes there can be a small delay for it to catch up and reset.

• Did you change your monthly plan? In the same vein, there can be a small delay for the information to update fully.
• Is this only happening in the app? When you log into MyBell from a web browser, are you still unable to see your usage?
• If only in the app, have you tried uninstalling and redownloading the app? This will make sure you have the most recent version downloaded to your phone.

Make sure to check for any updates, and that you're running the most up-to-date version. If you are still having issues delete the app, clear the cache and reinstall.

If after that & you are still not showing any phone data usage, please share with us the make and model of your device.

If you're logging in via a web browser, make sure your browser is up to date and supported. E.g. Chrome, Edge, Safari and Firefox. If these still aren't working, we suggest logging out, clearing your cookies & cache, and logging back in.

If you are still experiencing this issue after reviewing my earlier suggestions, you should contact Bell Customer Service Tech Support & report the issue. Please provide them with the details & steps taken and request that a follow-up ticket be created.

Take care.