How to return a phone under the Device Return Option - DRO

[Cow girl]

I need to return my phone to bell because I am on the return your mobile phone plan. I have the new phone but need to return my old phone. 
I actually have 2 to return my daughters and my own. How do I complete this step. Best Buy said they don’t do it I have to send my phones myself. 

[WelshTerrier · Accepted solution]

Good Day.

If you opted in to the Device Return Option (DRO) program when you bought your phone, you have two choices when your 2-year term ends. You can either return your device in good working condition, or keep it and pay back the Device Return Option Deferred Amount. This also applies if you cancel your service before your term is up.

You can return your smartphone in good working condition at a Bell store or online.

Please refer to the instructions that are included in the web link I have attached. 

Device Return Option: when your agreement ends : Device Return Option: when your agreement ends

Should you require any further assistance, do not hesitate to call Bell Customer Service Accounts & billing. Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Candy1992]

I have a phone on the bring it back plan and the phone I want is listed as online only. If I get my new phone online can I wait until I receive the phone to bring my old phone back to the store and have a customer rep change all my stuff over to my new phone? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information that you have provided, I can only assume that you purchased your mobility plan & device within the last 24 months. If I am correct, then you probably signed up for the: SmartPay plan with the Device Return Option.

You can view your Bell mobility agreement in MyBell. It will include all of the details that you agreed to when you activated your mobility service & device.

This question is best answered by a Bell Mobility Customer Service representative. We do not have access to your account, billing details & mobility agreement on the Bell Community Forum.

For more information, please take a look at the support page on Device Return Option: when your agreement ends

This option allowed you to reduce your monthly payments even further over the 24 month period with the option to upgrade after 3 months, keeping the device or returning it in good working order.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.