I bought new eSIM but it’s not getting activated?

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Newbie1
Contributor

‎07-28-2024 08:55 AM

I purchased new eSIM using iPhone 15. The number shows in the setting but not able to use. I tried to reset and message prompt says your eSim needs to be activated.

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dks
Community All-Star
Community All-Star

‎07-28-2024 04:26 PM

Thank you for your question. You will need to contact Bell (*611) directly to resolve this issue. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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dks
Community All-Star
Community All-Star

‎07-28-2024 04:26 PM

Thank you for your question. You will need to contact Bell (*611) directly to resolve this issue. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.