Bell

JayRatz · ‎07-22-2023

Why is my phone number showing up incorrectly for the recipients of my texts and how do I change it? I just joined Bell a week ago, received a temporary phone number, and got my existing phone number ported over. Now when a new person receives a text from me it shows that it is still coming from my temporary phone number that shouldn't exist anymore.

Fharris · ‎12-19-2023

I was able to solve this without calling Bell.

I have a Google pixel, and the steps are roughly the same for Android users.
You turn off RCS chat in message settings
Then go to settings, go Apps, all apps
Go to carrier services and go to storage and cache and clear it
Then go back to app listing, find messages and clear cache
Restart phone
Go to messages and turn RCS back on

Hope this helps someone

View reply in original post

Frank C · ‎11-15-2024

Please disregard. Only after clearing both the cache AND data from the google messaging app did the RCS update with the correct number.

View reply in original post

Cb8 · ‎12-03-2024

I was able to fix it by following these instructions I found on Reddit:

REMOVE THE WRONG PHONE NUMBER FROM GOOGLE;

Open Settings on the phone
Open Google accounts settings
(tap the purple disk with the first letter of your name)
Tap Manage your Google account
Tap Personal Info
Scroll down until you see phone numbers
In my case there were two numbers: the correct (ported) number and the rogue 1pMobile 'temporary' number
Tap the rogue phone number
Remove it (tap the bin icon)
(note you may need to jump through minor hoops for verification here)
Now tap and remove the correct (ported) number
With both numbers removed, re-add the correct (ported) number

RESET RCS ON THE PHONE

Open Messaging
Tap the Google icon top right (another purple disk with the first letter of your name)
Tap Messages Settings > RCS chats
Disable RCS chats
Physically remove SIM from the phone
Disable Wifi, Mobile data and Bluetooth
Open Settings > Apps > See all apps
Tap Carrier Services
Tap Force Stop
Tap Storage and cache > Clear storage
(if the Cache isn't greyed out after this, tap Clear Cache as well)
Go back to the ALL apps screen
Scroll down and tap Messages
Force Stop and clear storage and cache as above
Power off the phone
Put SIM back in then turn the phone on
Wait 5 minutes
Open Messages app
Follow any instructions - messages list should appear at this stage
Go into RCS settings as done above
Enable RCS - verify this doesn't work
Turn on Wifi and verify Internet-connected
Try to Enable RCS again
RCS should become enabled with the correct (ported) phone number
It may be some time before RCS shows as 'Connected', 20 minutes maybe
Re-enable mobile data and Bluetooth

View reply in original post

GPassion · ‎12-30-2024

I got this issue resolved with following steps:

1. Clear Messages cache and data (device Settings->Apps->All apps->Messages app->Storage and cache->Clear cache)
2. Uninstall Messages updates (device Settings->Apps->All apps->Messages app, tap on three dots on right corner of screen, tap Uninstall updates)
3. Clear Google Play Services cache and data (device Settings->Apps->All apps->Google Play Service)
4. Install Messages updates (Google Play Store)
5. Restart phone

View reply in original post

BellKris · ‎07-24-2023

Hi there, @JayRatz. Welcome to the Bell Community.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Michy37 · ‎08-06-2023

This is happening to me as well, after a recent number change? Help!

BellKris · ‎08-08-2023

Hi there, @Michy37. Welcome to the Bell Community.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Meloxi · ‎08-13-2023

Hello bell i am new on this program and when ever i call or text somebody the number on others phone is not my own number please help me

BellKris · ‎08-15-2023

Hi there, @Meloxi. Welcome to the Bell Community.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

P_unit99 · ‎09-21-2023

Hi I'm having same issue as above. When I send texts it sends from the temporary number

BellAntgio · ‎09-25-2023

Hi there @P_unit99 ,

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

LorneCrawford · ‎10-09-2023

I have the same issue as well.

BellAntgio · ‎10-11-2023

Hi there @LorneCrawford ,

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

Jamess · ‎10-16-2023

I'm having the same problem as above - phone number showing up incorrectly for the recipients of my texts. I'm a new Bell customer.

BellAntgio · ‎10-17-2023

Hi there @Jamess ,

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

LisaCameron · ‎11-23-2023

This is also happening to me. Would like to discontinue my temporary number.

BellAntgio · ‎11-24-2023

Hi there @LisaCameron ,

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

Doug1 · ‎12-01-2023

Hello bell i am new on this program and when ever i call or text somebody the number on others phone is not my own number please help me

Bell

Incorrect number showing up when texting

Popular links