Incorrect number showing up when texting

[JayRatz]

Why is my phone number showing up incorrectly for the recipients of my texts and how do I change it?  I just joined Bell a week ago, received a temporary phone number, and got my existing phone number ported over. Now when a new person receives a text from me it shows that it is still coming from my temporary phone number that shouldn't exist anymore. 

[Cmax16]

Hello Bell

I have the same problem with my Pixel 8 pro. I tried to delete all cache and storage and restarted just like you recommended without success. Please help

[BellKris]

Hi there @Cb8 and @Cmax16.

Welcome to the Bell Community and thanks for your posts.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[Mmm1]

This is happening to me as well

[Cb8 · Accepted solution]

I was able to fix it by following these instructions I found on Reddit:

 REMOVE THE WRONG PHONE NUMBER FROM GOOGLE;

• Open Settings on the phone
• Open Google accounts settings
• (tap the purple disk with the first letter of your name)
• Tap Manage your Google account
• Tap Personal Info
• Scroll down until you see phone numbers
• In my case there were two numbers: the correct (ported) number and the rogue 1pMobile 'temporary' number
• Tap the rogue phone number
• Remove it (tap the bin icon)
• (note you may need to jump through minor hoops for verification here)
• Now tap and remove the correct (ported) number
• With both numbers removed, re-add the correct (ported) number

RESET RCS ON THE PHONE

• Open Messaging
• Tap the Google icon top right (another purple disk with the first letter of your name)
• Tap Messages Settings > RCS chats
• Disable RCS chats
• Physically remove SIM from the phone
• Disable Wifi, Mobile data and Bluetooth
• Open Settings > Apps > See all apps
• Tap Carrier Services
• Tap Force Stop
• Tap Storage and cache > Clear storage
• (if the Cache isn't greyed out after this, tap Clear Cache as well)
• Go back to the ALL apps screen
• Scroll down and tap Messages
• Force Stop and clear storage and cache as above
• Power off the phone
• Put SIM back in then turn the phone on
• Wait 5 minutes
• Open Messages app
• Follow any instructions - messages list should appear at this stage
• Go into RCS settings as done above
• Enable RCS - verify this doesn't work
• Turn on Wifi and verify Internet-connected
• Try to Enable RCS again
• RCS should become enabled with the correct (ported) phone number
• It may be some time before RCS shows as 'Connected', 20 minutes maybe
• Re-enable mobile data and Bluetooth

[JennyGayle]

I am having the same issue; brought over 2 devices, ported 2 numbers... things are working fine for one (the brand new device) but having the temp number show up for the device that was not new; SMS is showing up as the ported number, but RCS is the temp number

[BellAntgio]

Hey there @JennyGayle , 

Welcome to the Community and thanks for your post. 

We invite you to review the above thread and test out the suggested solutions. 

Keep the Community informed if the issue persists.

[GPassion]

Hi @BellKris @BellAntgio 

I experienced same issue. Could you message me on how to fix it?

Thanks!

[GPassion · Accepted solution]

I got this issue resolved with following steps:

1. Clear Messages cache and data (device Settings->Apps->All apps->Messages app->Storage and cache->Clear cache)
2. Uninstall Messages updates (device Settings->Apps->All apps->Messages app, tap on three dots on right corner of screen, tap Uninstall updates)
3. Clear Google Play Services cache and data (device Settings->Apps->All apps->Google Play Service)
4. Install Messages updates (Google Play Store)
5. Restart phone

[Ahmad2]

I've followed all of the steps but still showing me the temporary number. Can you please help.

Thank you

[BellKris]

Hi there @Ahmad2.

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.