If there is any physical damage to your mobile device, it is not covered under the manufactures warranty. The Smart/Care program covers physical damage & defects beyond the manufacturers warranty if purchased at the time of sale; or within 30 days if brought in to a Bell store & the device is inspected & found to be defect free.
Smart/Phone Care
When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device. Find your device’s replacement fee (from $50 to $599) in the event you require a replacement.
The Smart/Phone Care plan covers your device for:
- Defects in parts and workmanship beyond the manufacturer's standard warranty period
- Physical damage (i.e., cracked screen)
- Electronic damage (i.e., power surge)
- Liquid damage
- Loss or theft
- Normal wear and tear
Smart/Phone Care covers one device and allows for up to two replacements.
It does not cover SIM cards or accessories such as batteries, chargers and smartwatch bands.
Most phones, smartphones, smartwatches, tablets and Turbo Sticks are eligible for Smart/Phone Care. Unless otherwise agreed to by Bell, you must enroll in Smart/Phone Care in store, either when you activate your device or within 30 days of your activation date. If you purchased your new device online within the last 30 days and wish to enroll in the program, please visit your nearest Bell store.
If you don’t enroll at the time you purchase your device, you must bring your device with you to the store to enroll. We’ll verify that your service and account status are active and inspect your device, since damaged or defective devices are not eligible for the plan.
How to protect my mobile phone with Smart/Phone Care : Terms and conditions (bell.ca)
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