Iphone 14 blacklisted by bell

[Argie]

Hi i got a phone from bell mobility plan, gave it to my mom as soon as i got the phone, now 2 years after it got blacklisted and wont receive any signal. I talked to bell they said they already took it off the blacklist and should be working after a reboot. 1 hr after no signal, wasted 3 hrs trying to call and possibly lost a phone without any reason whatsoever.

[dks · Accepted solution]

Thank you for your question. As this is a peer to peer forum, we don't have access to customer accounts and billing matters and can't respond to billing and account questions. Your best option is to call Bell at 1 800 667-0123 or dial *611 from any Bell mobile device, Monday to Friday: 8 a.m - 9 p.m. Weekends: 9 a.m - 6 p.m and discuss this directly with Bell. Bell is also reporting longer than normal wait times.  

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

I wish, I could offer you a quicker fix. If it has been removed from the blacklisted, the device will be given access to Bell's network within 24 hours. Verify that your device is not locked:

Go to Settings > General > About > Carrier Lock. If No SIM Restriction is displayed, your device is unlocked.

Power your device off. Remove & reinsert your SIM. Power your iPhone on.

If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support (CA)

If the problem persists, please call Bell Mobility Tech Support at: 1 800 667-0123.

Thank you for reaching out to the Bell Community Forum.

Let the Community know if you have more questions.

Take care.

[Argie]

Thank you. I guess ill have to wait 24 hrs.

[Argie]

I do understand that you cant access customer accounts and billing, i am just writing to see if there are other bell users with similar concern as i am confused since bell cant give me any reason why they suddenly blocked my phone imei. Good thing i was in canada at that time, it would be disastrous if i was in a different country relying on my cellphone’s data and they just suddenly blocked my phone.

[dks · Accepted solution]

Thank you for the clarification. Blocking or blacklisting happens for a reason. It can be very individual. Bell has to fix or undo the cause. You might try a Bell store, but they may not be able to help, either.