Mobile Data Manager

[Teri22]

I have used the data manager feature to shut down my son’s internet access at night with no trouble for several months. But now the setting is frozen with a pending remark and he has not been able to access data for the last two weeks. No one at Bell has any idea how to fix it. Has anyone else had this problem?

[BellAntgio]

Hey there @Teri22, 

Welcome to the Community and thanks for your post. 

That is definitely odd and we will do our very best to help were we can.

If you can’t set or remove a block:

1. Check the Mobility Overview or Usage tab in MyBell to ensure your account is not blocked at $50 in data overage charges. Confirm the subscriber is not blocked at $500 in overage charges (the affected subscriber would have received a text alert).
2. Toggle airplane mode on/off on your device or turn the device off and back on again.
3. If that does not resolve the issue, turn the “block data” toggle in the tool on/off again.

You can find more details here; How to manage my mobile data usage

We will need some clarification on your mention "No one at Bell has any idea how to fix it", did you visit a Bell store or you called our customer service lines. If you called in, did you get in touch with our technical support team and was a support ticket created?

Looking forward to hearing from you.

[ParentOfTeens]

I decided to block the internet for my teens on school nights.  I put a schedule on the wifi (my personal router, no the Bell router) and I used the Data Manager in the MyBell app to create a schedule for the kids.  There was no issue with blocking the wifi but after a few nights I noticed that one of the kids had reached their limit for data on their plan because they were using the data while the wifi was blocked.  I called Bell and was told that they could see that the schedule was active and that they would create a ticket to look into why the data block was not working.  The app was saying that it was blocked but it obviously was not actually blocked.  They also said a note was put in the file to not charge for the usage that took place during the blocked times.

When the next bill came, there was a large charge for the data overage.  I contacted Bell again and was told that there would be an adjustment made to correct this.

I contacted them again a week later to ask when this would happen and was told that the charges were valid because the Data Manager in the app can't be used to block data.  I was told that everyone should know that this can only be done by calling Bell and asking for it to be done and paying a monthly fee for the schedule to remain active.  The person could not tell me why Bell says the app can be used for this and also where I should have been able to look to learn about this need to call Bell to create a data block schedule.

In the end, after much debate, Bell agreed to refund close to half the cost of the overage but no more since it was all my fault for using the app instead of calling to make the request.

I read the description of the Data Manager in the forum here and I see no mention of it not working unless someone calls to have it enabled first.

Has anyone else had an issue like this?  Has anyone had success with using the Data Manager with the MyBell app?

Thanks

[User581]

We almost reached our data limit for the month so I blocked our data usage. My wife was still receiving data messages, so I checked and sure enough we were still using data. This isn't the first or even the third time this type of thing happened with this company. We were out of country earlier this year, and even with roaming turned off, mobile data on our devices turned off, and data blocked, I still got multiple roaming data charges, some at times in the middle of the night when we were sleeping!

[User135]

I am traveling and with same experience . Look forward to getting  feedback from support team .  

[User73]

I'm having the same issue with data manager for two weeks. I've called Bell twice and went to a Bell store and no one can solve the issue or give me guidance. I tried troubleshooting based on Bell recommendations and still no success. I have a real concern that I can't control the data for my teenagers. 

[Escapede]

When will this be resolved? I cannot block my son's data on his phone.

This is the message I get when I try to use data manager:

Data manager tools are currently unavailable

We are working to solve a technical problem. Sorry for the inconvenience. Please try again later.

[BellKris]

Hi there, @Escapede. Welcome to the Bell Community, and thanks for your post.

As implied in the error message you were receiving, it sounds like they were having technical issues that needed to be addressed and thus the Data Manager tool had to be taken offline. Were you able to make use of the tool in the meantime since your original post?

Let us know if you were still in need of assistance.

[Escapede]

Hi this message has been there for over a month now. As of today, the message continues to appear and I cannot use data manager.

[BellKris]

Thanks for following up quickly, @Escapede.

While the frustration is understandable, ultimately we're unable to provide any ETA as to when the issues may be resolved, or the nature of the issue. We recommend checking back periodically on the data manager to see if there's been any change.

[Escapede]

Thanks for your response but it’s not very helpful. This is important to block data for my teen so he is not on it at night. An important feature is missing for over a month and there is no timeline to fix it. Please escalate.

Anyone else here seeing this error recently ? 

[BellPatricia]

Hi there @Escapede,

We understand the importance of that, and we do want to take a closer look.

We've sent you a private message so we can get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[VincentFou]

Hi, this feature not being available for now a few months if pushing me to look at another company.  I need this tool for my kids

[Escapede]

Hey Bell , “ Let’s talk” . 

Here is how you take care of people’s mental health : By ensuring that your own technology works well for your customers. Your customers are of different ages . The functionality that has failed and you did not even know about it for a few months . This functionality is important for the mental health of parents and kids. Parents need to use data manager to control the amount of time that kids can access the internet. Your  non- functional feature for data manager  is damaging kids sleep as parents can no longer block internet. 

Be real with “ Let’s talk” . Be real with your initiative everyday and not just one day per year. 

- A frustrated parent

[Also-frustrated-customer]

When will this feature be reinstated? Without any timeline I’m Likely going to move another mobile for our 4 phone lines.