Mobile Data Manager

[Teri22]

I have used the data manager feature to shut down my son’s internet access at night with no trouble for several months. But now the setting is frozen with a pending remark and he has not been able to access data for the last two weeks. No one at Bell has any idea how to fix it. Has anyone else had this problem?

[RS119]

Has there been a resolution to this issue? I have come across this problem 7 months after this post and I did not see a resolution.  Similar to this post, under Data Manager, my childs phone number indicates "Block request Pending", which I did not initiate. I have an daily block overnight which expires at 6am.  It appears the app did not process the end so the phone will not obtain data until this resolves.

[BellKris]

Hi there, @RS119.

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[LadyLu]

Im having the same issues, I blocked my sons data , and now 2 weeks later, he still has no data, I m trying unblock it, and it doesnt work, can someone help me?

[BellAntgio]

Hey there @LadyLu , 

Welcome to the community and thanks for your post. 

In order to get a better understanding of your concern and have the ability to best assist, the community will need a few details from you;

• Have you reviewed and tested the suggestions mention on this thread and reviewed the provided link? If not, please do so and keep the community updated with the results.
• What troubleshooting steps have you tried so far?
• Have you got in touch with our technical support team to review your concern? If so, what was the outcome and was a ticket opened?

Looking forward to hearing back from you.

[DDB]

Hello! I have 8 cell phone lines on my account. I created a custom schedule for 2 of the lines to prevent my teens from staying up all night on their phones. I set the data block from 9pm to 8am daily. To my surprise at 8am the data block remained present. When I access the Data Manager the 2 lines in question both say Block Request Pending. I called Bell tech support who advised me that the block will automatically come off 24 hours after it is placed. I’m at 30 hours now & still no data. This is frustrating to say the least. Will need to call Bell again in the morning as I’ve tried turning on & off the airplane mode and my phone, but nothing worked. This is definately a serious issue and annoying enough to consider switching service providers. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Can you please share with us the steps you have taken to unblock the two devices?

Turning your phone on and off plus turning airplane mode on and off will not unblock a pending request. You can access Wi-Fi while your device is in Airplane Mode, but you need to enable Wi-Fi manually after turning Airplane Mode on. Airplane Mode initially turns off all wireless communications.

To unblock a device, touch the X on the device page, and then touch X on the device details page.

Keep in mind that this feature only limits Internet access from your Wi-Fi network. Cellular data can still be used while this function is enabled and downloaded content may still be accessible. You cannot pause a profile that contains the device on which you are using the app.

If you are unable to cancel a custom block, start by:

1. Rebooting your device by completing a full power off and on for your device.
2. Verify the Wi-Fi app is installed and that you are logged in with your MyBell username and password.
3. Disconnect the devices that you are experiencing problems with from your Wi-Fi network. Power the devices completely off.
4. Now that the devices are offline, scroll down the device list, select the 3-dots beside the offline device and Forget the device.
5. Reboot your modem. Full power off, then turn your modem back on after waiting 30 seconds.
6. Now, log back in to you Wi-Fi network with the previously blocked devices.

Bell Wi-Fi app and how do to use it

Take care.

[DDB]

Thank you for the reply, The custom data block was removed this morning. I’ll keep the above info just in case I run into the same issue again. 

[WelshTerrier]

Good Day.

@DDB Great news! Thank you for the update.

More than glad to have been of assistance.

Take care.