Mobile Data Manager

[Teri22]

I have used the data manager feature to shut down my son’s internet access at night with no trouble for several months. But now the setting is frozen with a pending remark and he has not been able to access data for the last two weeks. No one at Bell has any idea how to fix it. Has anyone else had this problem?

[BellPatricia · Accepted solution]

Good afternoon everyone,

Thank you for taking the time to reach out to the Bell Community about this.

We have flagged this to the proper team, and they are actively working on a resolution.

As soon as we have any news we will let everyone know.

- Patricia

[Escapede]

Hello any update? It’s been a few months + 10 days since this stopped working. 

[Escapede]

Hello 

can you please provide an update ? It’s still not working. 

[JSea]

I blocked data on my son's phone because he was using it in the USA and didn't realize he was incurring charges. I removed the block when he returned to Canada later that day but he still can't connect.  He has checked airplane mode and he has turned the phone off and back on.  No luck there.

[Escapede]

I have posted the same issue a month ago. Data manager tool has not been working for 3 months. As of today , Bell has not fixed the issue. 

What a scam this is .. 

[kwyjibo]

It's been almost 2 months that I've been waiting to take the data block off my mom's phone. Glad I didn't get around to going to a bell store since it seems there'd be no resolution, and now paying for data she can't even use...

[Escapede]

This tool has not been working since October 2023. Anything being done to fix this? There are several customers reporting this issue here. 

[Escapede]

Hi were you able to resolve this? It’s still unavailable for me.i cannot block or unblock data for my son.

[User73]

It has not been resolved. It’s been since September  2023. I’ve had several calls with Bell and they keep telling they’re working on it. It’s been very difficult trying manage not having the ability to control data access for my youngest daughter. I have all my services with bell and it’s been extremely exhausting having to deal with this one issue that has been going on for months. 

[User73]

I have been experiencing the same problem since October 2023.  NO ONE AT BELL CAN FIGURE IT OUT. Relentless calls between us and Bell, only for Bell to tell us they haven’t figured it out yet but they are working on it.  Once my contracts are up I will be switching service providers.  

[RBKustom]

Had temporary lock on my sons data when he lost his phone, we recovered it and reactivated data, but data is not working.  Have reactivated several times but cannot gain access to any online platforms.

[BellAntgio · Accepted solution]

Hi everyone, 

We've received confirmation that the Data Manager issue has now been resolved. 

Can you please give it a try and keep us updated if you're still faced with any issues. 

Looking forward to hearing back from you all.

[Escapede]

I was able to get to the page where i see the list of subscribers . When I click on the phone number , i get a message that says “ internal server error”.

[BellAntgio]

Thanks for the feedback @Escapede, 

We've forwarded this information to the appropriate team for review. 

Stay tuned for further updates.

[User73]

Hi. Same issue as Escapede.