Mobile Data not working

[Lizan]

Anyone else having issues with their Data. It's showing full bars, 5G, LTE, 3G and 2G. But no internet connection. I have the issue all day. I saw there was an outage a few days? Weeks ago? I'm not sure.

 

 

 

[dks]

Thanks for your concern. What type of phone do you have? Have you rebooted your phone? Done a software upgrade recently? Can you make phone calls and send and receive text messages? More information can help us narrow down your possible issues. 

[Lizan]

I have Samsung S25 ultra. Updated last May. I followed the instructions by the tech via phone/forum:

Shut off my phone; reboot my phone;

Reset Network and remove the Sim card

• Turn airplane mode on/off
• Turn Wi-Fi on/off
• Make sure data connectivity is on
• Check that your network mode is set to automatic
• Check that you have network coverage
• Ensure you haven’t used all of your data or used all of your max. speed data

I am able to call and text. Only my Data is not working but everything is full bars 5G/LTE/3G. Im able to connect on wifi. Just once I'm at work no data connection at all.

[WelshTerrier · Accepted solution]

Good Day.

I am just following on your data issues from yesterday. Are you still having problems in accessing data today?

Could you please tell us which Bell Mobility plan that you do subscribe to? Does your plan include unlimited data?

I will assume that your device & apps are fully up to date. Did you do a full power off / reboot of your device or simply power your device off? Have you tried going to another location to see if you are able to access your data from there?

Please login to your MyBell web account.

1. Select > Mobile. Please verify your settings. Select > Manage access to data.
2. Also check out your usage. Select > View usage. What do you see in terms of data usage?

Please let us know.

Take care.

[Lizan · Accepted solution]

Hi,

I did as you mentioned yesterday because bell tech support told me. They did create a ticket and added my number with the issue. I was also told it may just be location but from work to home which is in another city, my data connectivity was still full bars but no connection. I checked this morning and it appears to be working. I will go to work and see how it goes.

[WelshTerrier]

Good Day.

Thank you for reaching out to us once again today and updating us your data connectivity issue.

Enjoy your day.

Take care.

[Pinderjit Singh]

My phone is working, but when I turn on mobile data, I can't access the internet.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Which mobility device are you using to access the internet? Make & model. Could you please tell us which Bell Mobility plan that you do subscribe to? Does your plan include unlimited data? Is this a recent issue? Have you checked your cellular data settings to verify that your browser has access to cellular data? If turned off, you would need to turn this on to allow the browser to access your cellular data.

Are you able to access cellular data with other apps on your device?

I will assume that your device & apps are fully up to date? Correct?

Have you tried going to another location to see if you are able to access your data from there?

Have you tried to do any troubleshooting?

1. Power off your phone; reboot.
2. Reset Network connections.
3. Reset your SIM card.
4. Verified that Airplane mode is tuned off.
5. Are you able to connect to the internet using Wi-Fi?
6. Make sure data connectivity is on.
7. Check that your network mode is set to automatic
8. Check that you have network coverage
9. Ensure you haven’t used all of your data or used all of your max. speed data
10. Have you contacted Bell Mobility Tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device?

Please let us know.

Take care.

[User9213]

City?

[Incirrectusername]

I have been having this same issue as are all my coworkers on bell. I was told by 2 bell employees in a store that they have had 20-30 people in the last 2 days come in with the same issue. Bell has confirmed to the store manager that south Calgary 5g is affected. I have been dealing with Bell level 2 and 3 support who claim there are no knows issues in Calgary. Clearly they don't want to admit a problem. Not sure why as I tried to return my new phone because of this because I thought it was the issue. If they just told me I would have been fine. Hopefully they acknowledge and fix it soon. It's been over a week for me.

This is happening to me, my girlfriend and 4 other coworkers all with different brand phones who all live in the south of Calgary. I moved my sim from a Samsung s25 to pixel 9 and still have the same issue. It's definitely not our phones.

[Gine]

Hello. I just had the same issue and tried everything and nothing worked until i converded the physical simcard to an esim . Your card might be broken or harmed. Network was back and functional as soon as i did that. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

@Gine  Kudos to you!

Thank you for sharing your solution to this issue with the members of the community forum.

All ideas, solutions & fixes are more than welcome & greatly appreciated.

Sometimes the most obvious fix is not even considered about & tried.

Take care.