Thank you for your question. Unfortunately, sales people will say anything for a sale. A little research may help understand why you might have poor cell service where you camp or where you live.
Start with Bell's own coverage map. https://www.bell.ca/Mobility/Our_network_coverage You can remove layers to determine where various services are. Where is 5G? This will tell you. In Algonquin Park, for example, there is no 5G service at all except in one spot along #60. There is no service whatsoever north of #60 until you get north of the park boundary, Highway #17 and the Ottawa River. The same is true of the Bruce Peninsula and east of Peterborough until you get close to Ottawa.
The next step is to look at a cellular site map. https://www.ertyu.org/steven_nikkel/cancellsites.html This will tell you where the closest cell sites are. This gives tower locations and frequencies. This will verify a salesperson's pitch that "we have lots of cell sites!"
The third factor is that cell traffic is often limited by technical issues. While cellular sites are fed by fibre optics, traffic can be limited by the fibre feed. This is especially true as people use cell phones to watch videos and other high bandwidth activities.
In summary, when outside of urban areas you will not have the level of cell service you have in urban areas. On the other hand, if you are close to a cell tower site and there is not much cellular traffic, you might get blazing fast speeds that might be better than in urban areas.
While this doesn't solve your issue, I hope this helps to understand the nature of cellular service and why these issues are more common than sales people would like to admit.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
