No data after upgrade

[Tim27]

I just upgraded my phone and followed the directions correctly and I have no data what so ever it says I do but I get nothing after I leave my wifi region why is that? Old phone 12max pro now I have a 15 max pro 

[BellKris · Accepted solution]

Hi there, @Tim27. Welcome to the Bell Community, and thank you for your post.

We wanted to check in and see if you were still having issues making full use of your monthly plan. If so, have you taken the time to reach out to our Tech Support team and open a ticket? Additionally, could you share with the Community any troubleshooting steps you've personally taken?

For extra troubleshooting tips, we'd recommend checking out How To article on Troubleshooting data connectivity on your Bell Mobility phone

Let us know if you were still in need of assistance.

[kowbok49]

I upgrade from a Samsung Ultra 21 to  the Ultra 23 and I transfered my settings from the old phone to the one. I connected to bell 956 which works when I am in the house close to my modem, but when I leave the house  the connection on my apps stop working, this did not happen on my Ultra 21.

[dks]

Thank you for your question. With all respect, what appears to be happening is that your phone is not automatically switching from Wi-Fi calling to cellular calling. I suggest you check with the manufacturer's support pages for the answer to your question. 

[Casper 123]

I recently brought a new phone and since then i have trouble with the data and today the phone said I don’t have any signals 

[dks]

Thank you for your concern. New phones can be a challenge. Can you please provide some additional information such as the phone model and software version, as well as where you were located when your phone said there was no signal. That will help us offer specific suggestions to you. 

[WelshTerrier]

Good Day.

In order to assist you further, could you please provide us with some further information?

As a starting point, from where did you purchase your device?  E.g. Bell online, Bell store or from another supplier?

Please provide us with the make and model of your device.

1. Was this a transfer of service to this new device?
2. Have you checked your settings? Airplane mode, network settings, cellular data.
3. Are you in an area that has coverage? Have you tried moving to a different location?
4. Have you tried to restart your device?
5. Remove & reset your SIM?
6. Have you visited a Bell store to have your SIM card checked out?
7. Have you check your mobility account status on MyBell?
8. Have you tried to do any troubleshooting?

Bell - Trouble shooting - making or receiving calls on my smartphone

Troubleshooting data connectivity on my smartphone

If your problem continues you may need to contact Bell Mobility tech support or visit a store location to have your SIM card checked out. For further assistance, please call: 1 800 667-0123 or dial *611 from any Bell mobile device.   Bell Store Locator

Take care.