No service only SOS

[Ang]

Had service this morning then went to SOS. 

[SharkyCA]

OK when I am at a friends house he is using Bell Mobility on his smart phone no problem, mine Samsung A51 either doesn't connect or says "emergency calls only" how can I get this fixed? The postal code is ON K7C ***

[Rae1]

My phone is on SOS since port took place 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Did you receive your new SIM or device, if so, did you visit:  Number transfer request | Bell Canada  or call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer. 

Your new SIM or device will come with a temporary Bell phone number.

A quick fix is to fully power off your phone, remove your SIM and wait a few minutes, reinstall your SIM and power it back on again. If it doesn't resolve the issue, check your MyBell profile to review your status. You will need to log in to MyBell with a web browser to verify whether you previously activated your new device.

If the problem persists, please call Bell Mobility Tech Support at: 1 800 667-0123.

Thank you for reaching out to the Bell Community Forum.

Let the Community know if you have more questions.

Take care.

[keri1]

How did you fix the problem? I am having the same issue.

[Kira54]

I have and Iphone 15 pro max

I have had this issue since Jan 9 2025, i was on the phone when my service went out. I have been calling eveyday for 13 days straight with no answer. I went to the bell store twice and no luck they keep telling me my service is working. my sim has been changes 4 times and i have tried e sims and nothing works but OTHER sims work on my phone. no one seems to be able to fix my problem

[dks]

Thank you for your question. There are helpful responses and solutions offered in this thread . Have you tried those solutions? 

[Brit]

My phone just went out of service for no reason. I can’t text or call. ?? 

[WelshTerrier]

Good Day & Welcome tooth e Bell Community Forum

In order to assist you further, you need to provide us with further information in terms of the device, etc.

Are you still experiencing this problem this morning? Battery fully charged? Have you fully powered off your device, removed & reinserted the SIM, & powered your device back on?

Have you completed any troubleshooting? Is this a new device purchased from Bell? New mobility service?

Who is the manufacture & what is the model of your device? I have included the following web links to assist you. If after completing these instructions & your device will still not turn on, you will need to contact Bell Mobility Tech support. If you purchased four phone from another supplier, you may need to contact manufactures technical support.

Android Device

My Galaxy smartphone has frozen, how do I restart it? | Samsung IE

Apple iPhone

Restart an unresponsive iPhone - Apple Support (CA)

Check your phone settings for these basics:

• Turn airplane mode on/off
• Turn Wi-Fi on/off
• Make sure data connectivity is on
• Check that your network mode is set to automatic
• Check that you have network coverage
• Ensure you haven’t used all of your data or used all of your max. speed data

If none of those work, you’ll need to get a little more technical, and steps will change depending on your phone.

Check out a full list of data troubleshooting steps

Thank you for posting your question. Let us know if we can provide you with further asssistance.

Take care.

[johin]

How do we tell Bell they are failing to provide us with cell service in certain areas that normally have it? I do not want to start a ticket, I do not want to spend ages with online chat and then on hold. I just want them to know that we don't have coverage in Mt. Currie and Pemberton right now. (After trying to report it earlier this morning, I was told we did have service. That's a little frustrating because I'm still looking at an "SOS" on my phone....

[Frizou]

I am in Orford, Quebec with no cellular coverage, none.  only SOS appears

is there a plan for better coverage in this area

[Annoyed306]

My sim card is unregistered and it should be activated. What do i do?

I can't connect a network and I need it to receive my money 

Am i able to connect online 

[KF0]

How do we report and outage? Since you can’t ever get on with an agent. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Is this outage limited to one location or across a much larger area? Are you able to use your device in another location? Have you tried to set up & use Wi-Fi calling on your device?

When there is no mobility signal or it is a weak signal available, you can use WI-Fi for cellular calling!

Most Bell plans offer Wi-Fi calling as a free service. If your plan covers it & you have a Smartphone, simply turn this feature on in your phone settings.

You will be able to use Wi-Fi Calling in any location in Canada that is out of cellular coverage and has a Wi-Fi network that you can connect to. These places include basements, in buildings, underground, hospitals, warehouses and stores. Since you may experience weak cell reception in these areas, Wi-Fi Calling will allow you to use your phone in a Wi-Fi connected area as if you were still connected to a mobile network.

Here is a link that will explain everything to you:

Wi-Fi Calling Feature | Bell Mobility | Bell Canada

To report a Bell Mobility area service outage, please call 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

[Aish]

I got the sim and modem as a package for 77$. Modum and wifi works fine. But till the start day of sim activation the network coverage is either 1or 2 bars. Tried calling customer service and got transfered to multiple agents and it took around 5+ hours with 5 different customer service agents. Explaining the same thing repeatedly to each of them when they  transferr the call from each agent. They concluded with suggesting to change the phone and told that the issue was with phone not with sim. We tried visiting the bell store and got a new sim. At last we got new iphone to try the sim and it is not even showing a single network coverage bar. Sorry to say we are facing worse bell mobility service.  Even the iPhone 16 is unable to detect the sim network. We are not even using the data from this sim due to network issue and still paying the bills.

[Pet12]

I’m having the same issue