Poor mobility coverage in Komoka

[Ldn]

In the last two weeks we’ve gone from having amazing cell phone coverage for our calls to not being able to hold even a 5 minute call without multiple breaks in service and unexpected drops. Does anyone know what has happened??

[BellKris · Accepted solution]

Hi there, @Ldn. Welcome to the Bell Community, and thanks for your post.

For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone?
• Are the issues only happening indoors at home, or outdoors as well?
• Have you tried using Wi-Fi calling where available?
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our technical support team to open a ticket?

It would also be worth reviewing our How To article Troubleshooting voice calls on your Bell Mobility phone  and Troubleshooting data connectivity on your Bell Mobility phone for more troubleshooting tips.

Looking forward to hearing back from you.