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07-18-2023 08:28 PM
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07-19-2023 05:45 AM
The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card. For added security, the PUK is unique to your SIM card.
If your PIN code is active and you enter it incorrectly three times, your SIM card will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK).
To unlock your SIM card:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
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09-20-2023 07:06 AM
Check if you’re eligible:
- The device is not flagged as lost or stolen.
- Your device must be locked to the Bell network. Bell can only unlock Bell devices
To unlock your device:
Use the button below to log in to MyBell and follow the steps to unlock your device. You'll need to have:
- A non-Bell SIM card that fits the device you want to unlock.
- Your device's IMEI number. Where can I find this?
There is no fee for unlocking your device.
You can also Login to MyBell > Select your device > Select Plan & Device > Select Unlock Device
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07-19-2023 05:45 AM
The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card. For added security, the PUK is unique to your SIM card.
If your PIN code is active and you enter it incorrectly three times, your SIM card will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK).
To unlock your SIM card:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
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09-20-2023 01:56 AM
My sim locked itself I need to unlock it
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09-20-2023 07:06 AM
Check if you’re eligible:
- The device is not flagged as lost or stolen.
- Your device must be locked to the Bell network. Bell can only unlock Bell devices
To unlock your device:
Use the button below to log in to MyBell and follow the steps to unlock your device. You'll need to have:
- A non-Bell SIM card that fits the device you want to unlock.
- Your device's IMEI number. Where can I find this?
There is no fee for unlocking your device.
You can also Login to MyBell > Select your device > Select Plan & Device > Select Unlock Device
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09-25-2023 07:36 PM - last edited on 09-26-2023 07:51 AM by BellDRock
SIM is locked
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10-17-2023 11:30 AM - edited 10-17-2023 12:02 PM
The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card. For added security, the PUK is unique to your SIM card.
If your PIN code is active and you enter it incorrectly three times, your SIM card will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK).
To unlock your SIM card:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
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11-22-2023 12:44 PM - last edited on 11-22-2023 12:47 PM by BellPatricia
My phone was ruined, but i have a backup. I need an eight digit pin to use my sim card on my back up phone. Can anyone help?
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02-20-2024 04:31 PM - last edited on 02-21-2024 08:12 AM by BellAntgio
My SIM card is blocked and asking for PUK pin ...
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04-18-2024 01:15 PM
My IPhone asking for PUK code, where I can get it?
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04-18-2024 02:39 PM
Good Day & Welcome to the Bell Community Forum.
The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card. For added security, the PUK is unique to your SIM card.
If your PIN code is active and you enter it incorrectly three times, your SIM card will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK). Follow the instructions provided below. You will need access to the internet & any web browser. Select the link below and follow the instructions as they are presented to you on the screen.
To unlock your SIM card:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
Take care.
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05-22-2025 09:49 PM
please send me PUK number
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05-23-2025 06:15 AM
Good Day.
Are you able to login to your MyBell account? In order to retrieve your unlock key, you will need to be able to login to your MyBell account. Select > Mobility. Select > Device details.
What do I need to unlock my device?
- Your device's IMEI number.
- You'll need to have a non-Bell SIM card that fits the device you want to unlock.
- We can only unlock Bell devices.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK). Follow the instructions provided below. You will need access to the internet & any web browser. Select the link below and follow the instructions as they are presented to you on the screen.
To unlock your SIM card:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
If you are unable to access your MyBell account, you will need to contact Bell Mobility Customer Service. Please call: 1 800 667-0123 or visit a Bell store
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
Take care.
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12-06-2025 08:44 PM - last edited on 12-07-2025 08:43 AM by BellDRock
I can't get to the section of the bell app to unlock the puk code my of my sim. Got locked out of my sim and can't access it. Bell keeps saying unlock key but I can't see it anywhere in the bell app.
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12-07-2025 05:28 AM - last edited on 12-07-2025 08:45 AM by BellDRock
Good Day & Welcome to the Bell Community Forum.
The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card. For added security, the PUK is unique to your SIM card.
If your PIN code is active and you enter it incorrectly three times, your SIM card will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card.
To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK). Follow the instructions provided below. You will need access to the internet & any web browser.
- Login to your MyBell account. Select > Mobility. Select > Device details.
The link below will take you directly to the MyBell website. Follow the instructions as they are presented to you on the screen:
- Log in to MyBell and retrieve your unlock key.
- Enter the unlock key on your mobile phone.
Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.
Take care.
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