Roaming notification - scam?

[vxtucan]

Bell msg: As required by the Canadian Wireless Code, we are notifying you that a mobile number 1825******* on your account is roaming in India. Visit bell.ca/travel to learn more about roaming options. You can add Roam Better to this line or otherwise pay-per-use rates for India are $3.50/min (includes LD), $0.99/txt & $12.00/MB of data. Emails, Visual Voicemail, and apps (including all messaging apps) use data while roaming. ( bell.ca/about-us ) However, this user does not have authorization to purchase additional roaming data or Travel Passes. To provide this roamer with authorization to add data and Travel Passes, please call +1514*******.

[BellKris · Accepted solution]

Hi there, @vxtucan. Welcome to the Bell Community, and thanks for your post.

This is a legitimate notification as to the phone number in question being roaming in India, with pay per use roaming rates and contact info to enable Roam Better for daily roaming usage.

If you or anyone else on your Bell account is not currently in India, please reach out to our Fraud Control team at 1 877-812-3544 as you may have been a victim of a SIM swap attack or other forms of attack.

— Kris

[Schevira2025]

I received a text from Bell saying a number on my account is roaming in India. The problem with that is, I only have one number associated with my account and the one they are saying is roaming is not that number. Has anyone else experience this? And how did you deal with that situation?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

@Schevira2025 Please check out the Helpful reply with the green checkmark that is included in this thread.

Take care.