Please elaborate on this. Your device make & model?
Is your phone up to date? Current iOS & OS? Have you checked blocked senders? Did a full hard boot of your device?
What type of device are you using? I have include three of the more popular manufacturers: Apple, Android, & Samsung. Depending on your device & version history, these procedures may be slightly different.
Apple: When you block a phone number or contact, they can still leave a voicemail, but you won't get a notification. Messages that are sent or received won't be delivered. Also, the contact won't get a notification that the call or message was blocked. To undo this, you need remove the blocked number from your blocked list.
Android: This can be done by opening the Contacts or Phone app, selecting the contact you want, and tapping on the three dots or the edit button. From there, you can select the option to send the contact directly to voicemail by enabling the "Send to voicemail" or "All calls to voicemail" feature, depending on your device. You can also cancel this by disabling this feature. It is important to note that this feature may vary slightly depending on the model and Android version of your device.
Samsung: This can be done through several steps depending on the model of your phone. However, generally, you can go to the Contacts app, select the contact you want to send to voicemail, and click on the three dots or options menu. From there, you should see an option to send the contact to voicemail. When selected, any incoming calls from this contact will automatically be directed to your voicemail without ringing your phone. To remove this feature, disable this option.
Motorola & Google Pixel: Both use the Android system & once again depending on the device & version, it will be similar but not necessarily the same as Apple, Android or Samsung.
Have you contacted Bell Mobility Customer Services tech support?
Keep us up to date & in the loop if you would like further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
