Text authentication - 2FA - Issue

[MHK]

Hi,

I am having problem to have a verification code on my phone number. My whatsapp account is not working, saying that my account cannot be activated on this phone number, well I was using whatsapp from the same ohkne number from 2 months. In the last when i am trying to verify my account , I am nit getting verification code to the phone number.

kindly help me out from this situation.

Thanks.

[BellKris]

Hi there, @stksp  Welcome to the Bell Community.

We'll be reaching out in a private message to gather some more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Pool]

can't receive text verification code from Amazon.ca

[BellKris]

Hi there, @Pool. Welcome to the Bell Community.

As said earlier in the thread, please try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete.

We would also recommend confirming with Amazon that it isn't an issue from their end, as well as testing to see if you're unable to receive 2FA codes from any other service.

Looking forward to hearing back from you.

[Ryl]

I'm also having an issue receiving 2FA messages while abroad using my Bell service. Help please!

[BellKris]

Hi there, @Ryl. Welcome to the Bell Community.

To confirm, are you not receiving 2FA messages from Canadian services while traveling outside of Canada? Or are you unable to receive 2FA messages from services outside of Canada?

If the former, there's a few things to keep in mind:

• You can check your MyBell profile to confirm if you have roaming enabled. If not, you may also have a roaming block on your phone line.
• You can try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete.
• Pre-paid accounts are NOT able to make use of services while roaming. Roaming is only available to post-paid accounts.

We hope this helps with your services while abroad. Let us know if you have any further questions.

[Btpen]

Ive always been with bell/mts got my new phone activated it with my Sim card but I can not get whatsapp to send me the verification code sms it will not come through. Even with the call option I get the call with code then it does not work. I'm pretty certain it's a them problem but they told me I had to reach out to my provider. But I have tried every troubleshoot option I could find. 

[Serjago]

Hi there,

I recently tried to complete my LinkedIn account verification through Clear, an ID verification firm from the USA that provides account verification services to LinkedIn in North America.  During the account verification process, they send a text message to your mobile phone. For some reason, that is not happening, so I contacted the Clear support team, and I was recommended to contact my mobile services provider (Bell), as it appears that my mobile number is not linked to my name and last name. How can I confirm that info?  

Thank you in advance for your help.

[WelshTerrier]

Let's start with this: Are your the account owner? Do you pay the bill for this service?

Have you linked your Mobile account to MyBell?

There are any number of ways to verify this. If your Mobility service is registered in MyBell. Open up One Bill. The Account number, Account owner, Billing address & Customer ID number will be at the top of the bill.

If it is not connected in MyBell & you are receiving a paper copy of your bill, the same information is recorded on it as well.

If your mobility account is registered to your employer; or is in a company name; or is in some other name,(other than your own name), then there is little that can be done to resolve this on the Bell Community Forum.

In this case, the account owner would need to contact Bell Mobility to have the account information & billing either transferred in to your name or to have the listing corrected to reflect you as being the owner.

You can reach Bell Mobility customer service billing at: 1 800 667-0123 or *611 from any Bell mobile device

Let us know if there is anything else we can assist on with matter.

[a13]

I got a new iphone 15 pro max and ported from freedom to bell.I can receive i messages and text messages from all but i cannot receive verification text messages from all the apps and and from financial institutions apps as well.

I rebooted the phone, reset all the network settings, changed all settings in messages settings and almost tried everything possible.I don’t want to do hard reset.

[WelshTerrier]

That normally is caused by a network issue. I can only assume that you have checked that your iOS & apps are up to date.  Have you checked your settings in terms of  Blocked senders,  Filter Unknown senders, etc. It could also be your SIM. Power your device off. Remove your SIM & reinstall it.

If none of these suggestions resolve your problem, I would give Bell Mobility Tech support a call & explain the problem that you are experiencing.

Their number is: 1 800 667-0123 or you can dial *611 from any Bell mobile device.

[bchurchill88]

I have been trying to log-in to the Telegram App for the past few days.  In order to log-in, the app needs to send an SMS code to my cell phone.  I have tried my phone number, as well as my husband's, and it's not working for either of us.  According to a thread on another site, multiple Canadian users are reporting this issue.  I'm wondering if the number sending Telegram verification codes is being blocked by Bell somehow?  The option to have them call your number with a code isn't working either.  Wondering if anyone has any solutions to suggest?

[LeeG]

Why can i not receive international texts, i need to receive from overseas bank.

[WelshTerrier]

Just following up, did my earlier post solve your issue?

"That normally is caused by a network issue. I can only assume that you have checked that your iOS & apps are up to date.  Have you checked your settings in terms of  Blocked senders,  Filter Unknown senders, etc. It could also be your SIM. Power your device off. Remove your SIM & reinstall it.

If none of these suggestions resolve your problem, I would give Bell Mobility Tech support a call & explain the problem that you are experiencing.

Their number is: 1 800 667-0123 or you can dial *611 from any Bell mobile device."

If not, then I would reach out to Bell Mobility using the number I provided.

Take care.

[Sgw]

My husband receives the code I do not, why. I called several times with issue without answer. The rest worked with another number from Desjardins bank account. Both our cell phones have same parameters. Where to look for answer!

[Sgw · Accepted solution]

The answer was very simple! Somehow this number form my Financial Institution was blocked within my cell. The Bell help line made me send a message to the number 28849 with the text: "help". That is when we realized that this number was blocked in my cell. It works now. However, if I would not have known this number (my husband received the code, while I did not), I would not have had the solution to solve this troubling issue.