Weak signal Stittsville, ON

[MrPablo]

Hi,

We had our mobile services with Virgin for several years and we always had a very weak signal in our neighbourhood. After many complaints they never fixed the issue. On July of this year we decided to move to Bell, thinking that maybe one of the greatest cellular companies of Canada would give a better service, however for our surprise, the Bell signal is the same or worse as the Virgin's.

Is Bell planning on make the signal better around my neighbourhood?

I live in Westwood, Stittsville, ON. K2S

Thank you in advance for your help.

Pablo.

[BellKris · Accepted solution]

Good morning, @MrPablo. Welcome to the Bell Community, and thank you for your post.

There are a number of reasons that could be causing the issues you're experiencing. For the Community to be better able to assist, could you please review the questions below and provide further details?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone? At times, forcing your phone to 4G LTE instead of 5G may provide a more stable connection.
• Are the issues only happening indoors at home, or outdoors as well?
• Do you know of anyone else in the area having similar issues?
• Have you tried using Wi-Fi calling where available?
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our technical support team to open a ticket?
• When you were with Virgin Plus, did you speak to Tech Support then? What information did they share with you if so?

You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phone

Looking forward to hearing back from you.

[Michaelkarri]

Between my home and the cell tower there are high voltage power lines that I suspect are interfering with my signal strength. I can see the tower (not far away), but I usually have 1 bar, maybe 2, never more. My phone drops calls continually. How can this be rectified?