iMessage & FaceTime - Sim associated with my phone number is not connected?

[Cindy1]

My iMessage function is saying my Sim associated with my phone number is not connected?? This is on a new iPhone 15. Additionally it’s happening on my other iPhone 15 associated w/my account as well

[BellKris · Accepted solution]

Hi there, @Cindy1. Welcome to the Bell Community, and thanks for your post.

We wanted to check in and see if you were still having issues making use of iMessage. If so, could you try out the following troubleshooting steps?

Check your device settings

1. Make sure that you’re connected to a cellular data or wi-fi network. 
2. Go to Settings > General > Date & Time and make sure that your timezone is set correctly.

Turn off and restart iMessage and FaceTime

1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device.
4. Turn iMessage and FaceTime back on.

If it continues to not work after, please go to your Settings and confirm that your number is selected for sending & receiving SMS via iMessage. If it's not selected and you cannot select it to enable it, we'd recommend taking a look at this Apple support article on if you can't see or select your number in Messages or FaceTime

We also found the following pages that you can visit as well;

• If you can’t turn on or sign in to iMessage or FaceTime on your iPhone
• iMessage and FaceTime error in Activation

Give those a try, and let us know if you were still in need of assistance.

[Sugandha]

Hi, 

In my case its showing activation unsuccessful and its also showing your SIM should be associated with an apple device. how to fix this ? 

[dks]

Bell needs to connect your SIM card to your phone number. You can call Bell at *611 or go into a Bell store and have it done there. You will be asked for photo id. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Could you please provide me with just a few more details? Is this a new Bell mobile service? Is it a new device purchased from Bell Mobility? Which mobility plan do you have? Prepaid plan? Is this a replacement SIM? Bring your own device? Account transfer?

Did you purchase a new device & you are wishing to transfer your existing SIM to this device?

Have you called Bell Mobility or visited a Bel store location to discuss your SIM activation? There is a one time charge.

Here is the Bell Mobility number: 1 800 667-0123 or *611 from any Bell mobile device. 

If you want to transfer your Bell Mobility service to another device, you can do this easily through the self-serve methods below without visiting a Bell store. There is no charge for you to do this online.

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

Please let us know on the Bell Community forum so that we can assist you.

Take care.

[DavidC]

iMessage not working. Messages is turned on and strong wifi connection but all messages are green

[dks]

Thank you for your question. It is really better answered in the Apple support pages as it is an Apple issue, not a Bell issue. It generally means, if you have iMessage turned on, that the person who messaged you is not using iMessage. Google “iMessage green” for a more comprehensive answer. 

[WelshTerrier]

Good Day.

This is normal. Please reference the Apple support web site.

If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several possible reasons for this:

• The person that you sent the message to doesn't have an Apple device. E.g. Samsung Galaxy, etc.

• iMessage is turned off on your device or on your recipient’s device. In the Settings app, tap Messages. Turn on iMessages.

• iMessage is temporarily unavailable on your device or on your recipient’s device.

• You might need to update your settings for Messages after you set up a new device.

Apple Support - iMessage

If your iPhone messages are green - Apple Support (CA)

Take care.

[pastor]

Is there a chance that fiddling with the Apple IDs will “deactivate” my sim because I can’t use iMessage and FaceTime with that new number? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Is this a new activation? Did you port your number another service provider? If so, you likely had a temporary number for a brief period of time.

1. Verify your number in your iMessage/FaceTime settings. Check that it is not your previous or temporary number. If there is, remove it.
2. Try resetting cellular network settings - see here

Are you seeing a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several possible reasons for this:

1. The person that you sent the message to doesn't have an Apple device. E.g. Samsung Galaxy, etc.
2. iMessage is turned off on your device or on your recipient’s device. In the Settings app, tap Messages. Turn on iMessages.
3. iMessage is temporarily unavailable on your device or on your recipient’s device.
4. You might need to update your settings for Messages after you set up a new device.

Apple Support - iMessage

If your iPhone messages are green - Apple Support (CA)

Reset iPhone settings to their defaults - Apple Support (CA)

If you are still experiencing a problem after going through this check list, you should contact tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.