Good Day.
The Bell Community Forum is a place for all members to help each other by asking and answering questions, sharing thoughts, ideas and solutions. This is a community peer-to-peer site. As such, we do not have access to your account or billing information.
In order to assist you, we need for you to provide us with further information.
- Which Apple device do you have? Model?
- Which Bell mobility plan do you have?
- Is this a recent purchase & activation?
- Have you set up your Apple ID Account?
- Did you port your number from another supplier? If so, disable iMessage and FaceTime in your iPhone’s settings, then go to Deregister and Turn Off iMessage - Apple Support and deregister your number. Restart your phone then activate iMessage and FaceTime.
If this is a new device, beefore you can use iMessage or FaceTime on your Apple devices, you'll need to activate them. In most cases, they'll activate as soon as you finish setting up your device. Sometimes it can take up to a day, and on rare occasions, the apps will remain stuck on the "Waiting for activation" message.
If your iMessage and FaceTime apps are stuck on this message, "remove and reinsert Sim", "waiting for activation", etc. for more than a day; here are a number of suggestions that may resolve your problem.
- Have you verified that your device has the most current iOS & that all apps are up to date?
- Close and then reopen the iMessage or FaceTime apps to see if that fixes the issue – sometimes, restarting an app is all it takes to resolve an issue.
- Make sure you are connected to the network. iMessage and FaceTime use the internet, not cellphone signals. If you're not connected to a Wi-Fi or data plan, they're not going to work.
- Reset iMessage & Facetime. Go to Settings > Turn off both of these Apple apps. Do a restart of your device. Go back into your Settings app to turn both iMessage and FaceTime back on.
- Have you tried signing out of your Apple ID account & re-establishing it? Open the Settings app on your device. Tap your name at the top of the screen. Tap Sign Out at the bottom of the Apple ID page. You might have to enter your password to fully log out. Restart your device & log back in to your Apple ID.
- Check the date & time on your device & verify that Set Automatically is turned on.
- A factory reset clears your device's settings, apps, and data. It'll return it to the state it was in when you first purchased it. Resetting your iPhone, iPad, or iPod to factory settings should be the last fix you try. But if nothing else works, it's almost guaranteed to fix iMessage and FaceTime.
If the issue still continues, your next best option is to contact: Apple Support
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
