Hey there @quest ,
Welcome to the Community and thanks for your post.
As the Community is a peer to peer assistance channel and we do not have direct access to your account, it will be hard to determine the cause. However, we will be happy to help where we can.
We will need more details in order to help (please answer all questions);
- What is the make, model and OS/IOS version of your phone?
- Is the issue recent or you never where able to receive text messages?
- Are you able to make/receive calls, use data and send text messages?
- Which texting app are you trying to use?
- Have you tried restarting your phone and resetting your network setting?
- What troubleshooting steps have you completed so far?
- Have you contacted our technical support team to open a ticket?
Looking forward to hearing back from you.
