2025 Price Increase

[gbmtl]

I received an email last month about the price increases coming in February 2025. The email said that there would be a $2.50 increase per TV service. What is a TV service? Does this mean the number of TVs connected to the network or the number of TV channel packages? Beyond the basic channel package, I currently subscribe to two other packages. Thank you.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a community forum, a peer-to-peer website. As such, we do not have access to your account, billing details & notifications that were sent out to you. Can you please provide us with more details? It is somewhat difficult to answer your question, without viewing the specific information.

I will try to answer your question as best I can per the info you have included. You mentioned: "$2.50 increase per TV service." All of your services are listed on the opening screen of your MyBell account. E.g. Mobility, TV, Internet, Home phone, etc. Each of these has a separate account number linked to your One Bill. Most Bell TV subscribers have only one TV service, or account.  If you have more than one Bell TV service or have linked more than one TV account to your One Bill, you may have more than one TV service. E.g. cottage, etc. The notice you received would have nothing to do with the number of TV's that are connected to your TV account

You can also view all of your Bell Services on MyBell by selecting > My bills and payments.

Should you require further help, please do not hesitate to reach out to Bell Customer Service for further billing & account assistance.

Thank you for posting your question.

Take care.

[PhilU]

Back in September, only 4 months ago, Bell gave us an offer to increase our Data Plan at a fair price.  But it was too good to be true, as I've just received a notice that our rates per phone will be going up be $6- each.  That's a 20% increase within 4 months of the new plan I signed up for (was hoping for at least a year).  Any they've removed the old plan that you can't go back to, so you're stuck unless you change carriers.  Shame on you Bell for this trickery.  

[BellKris · Accepted solution]

Good morning, @PhilU. Thanks for your post.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile - To see these you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. At the top there will be spot that says "Messages for _______" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

If you have any further questions, please let the Community know. Best wishes.

— Kris

[PhilU]

BellKris, with regards to my recent questions and concern on the 20% price increase: 

(back in September, only 4 months ago, Bell gave us an offer to increase our Data Plan at a fair price.  But it was too good to be true, as I've just received a notice that our rates per phone will be going up be $6- each.  That's a 20% increase within 4 months of the new plan I signed up for (was hoping for at least a year).  Any they've removed the old plan that you can't go back to, so you're stuck unless you change carriers.  Shame on you Bell for this trickery.) 

Might you explain better as to how this can happen - the response I did receive from you, only is information I'm aware of to access my account info and notifications.  I would like to know how you can increase my phone plans within 4 months of agreeing to sign onto a new plan without receiving any improved or added services?

Thank you. 

[Aptic]

@PhilUThat's exactly what happened to me.  I negotiated a new rate in early October, then like you said 4 months later they are hitting me with a 20% increase for each of my lines.  How do you justify a 20% increase when inflation was pegged at 2.7% for 2024?

[leffe]

Joined in Oct 2024 and now January bill has a $3.50 increase. No explanation given. Thought I had 24 month contract.  Am I going to be nickled and dimed for the duration?

[gywppg]

Why did the rate for Sat TV Better increase by $5 per month when the number of different channels you offered has decreased?

[5900wb]

New (June 2024) Bell Mobility customer here.  My Feb 2025 increase was a whopping 15%.  My plan had no time based discounts.  This is a rate increase approved by the CRTC (I assume).

So much for the so-called official inflation rate of sub 3%.  Bottom line:  we’re all screwed!

[Yak]

Yes, $6 is equivalent to a %20 increase for me and as well. And I'm on a loyalty plan. That's too much. I called and was told nothing could be done. I am now shopping for other options outside of Bell.

[5900wb]

As with all near monopolies:  “The large print giveth, the fine print taketh away.”

 As per the Bell Mobility agreement:

We may change the Services and any term of the Agreement, including increasing the Charges (see Section 11). If required, we will give you notice of these changes in writing, at least 30 days (60 days for certain changes related to Internet Services) before the effective date, using a reasonable method to bring it to your attention, for example by posting it on bell.ca, by including it on or with your bill, by mail, email or text message.
Where required by applicable law:
• the notice of the change will describe the new or amended clause and the former version of the clause, the
effective date of the amendment, as well as your rights if you do not agree with the amendment; and
• if the change increases your obligations or reduces ours, you may refuse the amendment and cancel the
Agreement without penalty, by notifying us no later than 30 days after the effective date of the amendment.
If you refuse the change, your remedy is to cancel the impacted Service or the Agreement (see Sections 55 and 56). No other statements (written or verbal) will change the Agreement.

[MNW]

I just switched to Bell Mobility a few months ago because I got a great rate through the Canadian Physiotherapy Association. But now after about 6 months, the rate was increased on my bill with no notice or explanation. Does that just happen?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer web site. As such, we do not have access to your account & billing records. 
Have you reviewed your Mobility agreement on MyBell? It will include all of the details, terms & conditions, associated with your account.

Pricing change notifications are sent out at least 2 months in advance. Notices can be seen directly through your MyBell profile

To see these you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. At the top there will be spot that says "Messages for _______" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

Should you require further billing information & an explanation for the price change, you should contact Bell Customer Service.

Take care.

[User1954]

Not sure how Bell justifies a increase of 3.50 for tv service and additional 6.00 monthly for internet simple math 9.50 plus tax i wouldnt say a slight increase that's significant a month . Past and current state of economy and so many uncertainty surrounding it to add that to loyal customers is frustrating and no matter what spin bell puts on it I think it's fair to say this is a huge disappointment and not justified . Services were not improved but to add this on customers bills not even a scale according to packages just a blanket increase.  I know I have and will explore other providers to get a fair price for tv and internet services.  I hope other bell customers in same situation do the same and I personally will be extremely out spoken on social media platforms to get the message out there that this increase is not justified and hopefully bell will understand that the package i currently have does not equal the price tag attached to it . Family's and customers struggle with bills and increase cost of living daily and then yet anothet major corporation hits the consumers wallet . Definitely will affect retention and drive customers to other companies why pay more to get the same . New customer promotions are always available and offer great savings 👌 

[Steve B]

Why is my bill up another $6 again? You already raised it in the summer. Now you're going to nail us with another $6.  I signed up a year ago August 2024 for a $50 unlimited plan and it is now gone up to $70.  $12 in less than 2 years increase.